Where can I get help understanding Vodafone Business Marketplace bill?
Where can I get help understanding my Vodafone Business Marketplace bill?
You can view, download and pay your monthly bill in your My Vodafone accountÂ
To access your bill:Â
Click on: Login
Enter your My Vodafone Account username. This can be your email address or a memorable word which you have received at the time of your account setup. If you do not have a My Vodafone Account set up, please contact the Vodafone Care team.
Enter your My Vodafone Account password.
Choose the registered phone number, to receive your security code. This is the same phone number that was used at the time of your account setup / onboarding.
Enter the code received – it will be a 5-digit alpha numeric key.
After entering the correct security code, you will have successfully logged in to your My Vodafone Account. From here, you can see all your bills for products and services that have been purchased through the Vodafone Business Marketplace.
If you need support with your bill or have a question, you canchat to us or call0333 3040 191
Apps you've purchased and manage in Vodafone Business Marketplace will appear on your bill as Software and Services.
The total under the heading Software and Services will show the actual usage for the previous month. If you have no products or services in Vodafone Business Marketplace, it will show as blank.
In My Vodafone you can:
Check the total of your bill
View the monthly cost of your services
Download a PDF of your bill
Break down the charges for each app
Keep track of your current charges
What do I see on my bill when I first purchase an app?
You'll see an item with the charge from your purchase date until the 1st of the following month. The charge will be shown as under Software and Services.
What happens if I cancel all of my licences for an app?
This depends on what your contract looks like. For clarification and to ensure licenses are successfully cancelled, contact our Care team.
If you want to cancel your plan before the end of your contract, you’ll need to pay a fee to leave early. We’ll add the fee to your final bill – you’ll get this within up to 30 days of leaving us. Your fee will depend on what kind of product you have purchased. For most of the products and services, the fee will be 100% of the remaining term.
ETF Calculation:Â
24-month contract and leaving after 18 months of usage
Per licence fee: £10
Number of units purchased: 100
Per month charge: £1000
Remaining contract duration: 6 months
ETF charge = per unit fee X number of units X remaining contract duration = 10 X 100 X 6 = £600