How are Microsoft escalations handled?

Vodafone is a Tier 1 CSP partner of Microsoft, and holds a Premium Support for Partners contract, providing you with the fastest possible CSP support mechanism and Microsoft SLAs. Our Centre of Excellence third-line support team will manage all support tickets that need to be raised to Microsoft (all technical queries and issues) in line with the Premium Support contract. You will not be able to raise tickets directly to Microsoft for resolution.