How do I manage call diverts?

You can automatically forward incoming calls to another UK phone number – a landline or mobile.

Choose an option to find out how to manage it on your phone.

Divert all calls to voicemail

If you're on Pay monthly or have a Pay as you go Big Value Bundle, diverting calls to voicemail will use minutes from your allowance.

If you haven't got any minutes left or you're in a roaming zone where you can't use your plan like at home, standard call charges apply

Set up

  • Call 1212

Turn off

  • Call 1211 to return to the standard voicemail service – if you're busy, unreachable or don't answer in 15 seconds

  • Call 1210 to turn off voicemail completely

Divert all calls to another number

Set up

  • Call **21* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #

  • You'll get a pop-up message saying call forwarding is on

Turn off

  • Call ##21#
    You'll get a pop-up message saying call forwarding is off

Check status

  • Call *#21#

  • You'll get a pop-up message saying if call forwarding is on or off

Divert all missed or unanswered calls to another number

Set up

  • Call **61* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #

  • You'll get a pop-up message saying call forwarding is on

Turn off

  • Call ##61#

  • You'll get a pop-up message saying call forwarding is off

Check status

  • Call *#61#

  • You'll get a pop-up message saying if call forwarding is on or off.

Divert calls when your phone is busy

Set up

  • Call **67* followed by the number you want to divert your calls to (replacing the first 0 with +44) then press #

  • You'll get a pop-up message saying call forwarding is on

Turn off

  • Call ##67#

  • You'll get a pop-up message saying call forwarding is off

Check status

  • Call *#67#

  • You'll get a pop-up message saying if call forwarding is on or off.

Divert calls when your phone is switched off

Set up

  • Call **62* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #

  • You'll get a pop-up message saying call forwarding is on.

Turn off

  • Call ##62#

  • You'll get a pop-up message saying call forwarding is off.

Check status

  • Call *#62#

  • You'll get a pop-up message saying if call forwarding is on or off.

Cancel all call diverts

  • Call ##002# to cancel all active call diverts.

  • You'll get a pop-up message saying call forwarding is off.

Change the ring time before diverting

  • Call **61* followed by the number you want to divert your calls to (replace the first 0 with +44), followed by *10* and the number of seconds you want to change it to, ending with #

  • You'll get a pop-up message saying your change is successful.