Can I get Visual Voicemail?

With Visual Voicemail, you can easily manage your voicemails without dialling into your voicemail service.

For Visual Voicemail to work

• You’ll need an iPhone 5s or a more recent Apple device

• You’ll need to be running iOS 12.0 or a more recent version

• Your mobile data needs to be turned on

• There are some exclusions based on your plan type (i.e. customers on One Net or Vone-C and NMR, as they use a different voicemail platform)

• Turn your phone off and on again to activate Visual Voicemail

• To check that Visual Voicemail is working, leave yourself a test voicemail

If your Visual Voicemail isn’t working

• Text STATE to 100121, then restart your device

• Check that voicemail is turned on by calling 121

• Try turning airplane mode on, wait a moment, then turn it back off again

• Try restarting your device

• Try removing Visual Voicemail and then adding it back to your account. Call 12152 to remove it. Finish the call, then call 12151 to reinstall it

• Make sure you have the correct number in the My Number section in Settings under Phone

If you’re still having problems, start a chat.