I need help understanding my bill

To help you understand your bill, choose one of the following:

My bill amount isn’t what I expected

There are a few reasons your bill might be more – or less – than you expected.

Perhaps you called a number that wasn’t included in your plan, sent a picture message, or used more data than your plan allows?

If you've changed any part of your plan this month, your bill is likely to be slightly different to what you expected. Find out what your bill will include if you've upgraded, added a new plan or if you're new to Vodafone

For more information, see our handy article on understanding your bill

I’m unsure about a one-off charge

One-off charges are listed under Additional charges in your bill breakdown.

An additional charge can be anything from a competition entry or charitable donation text, to a Charge to Bill service like Spotify that isn’t part of your Entertainment Pack.

If there’s a charge listed that doesn’t look right, a live chat adviser can take a closer look for you.

For more information, see our handy article on understanding your bill

The cost of my Monthly plan’s gone up

Changes to your Monthly plan occur for a few reasons:

Line rental can go up when:

  • You’ve reached the end of a promotional period

  • You’re nearing your plan end date

  • We’ve made a price adjustment - we’ll let you know about this in advance

If the price of your Monthly plan’s increased, you might be able to upgrade to a plan that’s a better fit for you. You can check if you’re eligible for an upgrade in the My Vodafone app.

From the home screen:

  1. Tap the Data tile

  2. This will take you to the Usage tab

  3. From there, choose the Upgrade tab

  4. This will tell you whether you can get an upgrade and if not, when you can

If you can’t use the My Vodafone app right now, check if you can upgrade by logging in to your My Vodafone account

For more information, see our handy article on understanding your bill

I’m leaving Vodafone

Learn how we work out your final bill

Please note: if you’re on one of our Vodafone EVO plans – your Airtime Plan and Device Plan will be paid by separate Direct Debits and you’ll get two separate bills.