Connecting patients for a better future

1minute read

Case study: Connected health and care

Pioneering surgeon Professor Shafi Ahmed and WIRED Editor, Greg Williams, explore the future of connected health and care in a post-pandemic world. Watch their conversation with Vodafone Business Innovation Director, Danny Kelly.

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Connecting for a better future

Improve productivity and deliver top-class healthcare for less with services that equip your on- and off-site staff with the latest technologies.

Wirral Council, Age UK and Vodafone help the elderly fight isolation

Wirral Council and Age UK Wirral help the elderly and people with dementia fight isolation with Vodafone-powered tablets.

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Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

	Foundation	Tiered
DPA Process for End Users
Bar CTN (Lost or Stolen)
Request PUK Codes
Device Support
Voicemail Reset
Make PAC Requests
Raise a Coverage Issue
VCO Log-In Support
SIM Activations /SIM Swaps
Request a Non Chargeable Recovery Call Back**
Request a Chargeable Recovery Call Back**
Lift International + Roaming
Cancellation Procedure
Request NUC Codes
Change Diverts
Lift Content Control
Sure Signal Support
Chargeable Requests
Unbar CTN
User Secretaries Allowed***

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.

Get in touch with us (for businesses with 250+ employees)

Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

Call us

Existing customers call 191

0808 099 8877

Call me back

Busy right now? We’ll call you

Request a callback

Online help centre

FAQs, guidance and info

Get online support

Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

	Foundation	Tiered
DPA Process for End Users
Bar CTN (Lost or Stolen)
Request PUK Codes
Device Support
Voicemail Reset
Make PAC Requests
Raise a Coverage Issue
VCO Log-In Support
SIM Activations /SIM Swaps
Request a Non Chargeable Recovery Call Back**
Request a Chargeable Recovery Call Back**
Lift International + Roaming
Cancellation Procedure
Request NUC Codes
Change Diverts
Lift Content Control
Sure Signal Support
Chargeable Requests
Unbar CTN
User Secretaries Allowed***

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.

Connecting patients for a better future

Case study: Connected health and care

More like this

Connecting for a better future

Wirral Council, Age UK and Vodafone help the elderly fight isolation

Get in touch with us (for businesses with 1-9 employees)

Call us

Call me back

Online help centre

Get in touch with us (for businesses with 10-249 employees)

Call us

Call me back

Online help centre

*Out of hours support

Get in touch with us (for businesses with 250+ employees)

Call us

Call me back

Online help centre

*Out of hours support

Get in touch with us for public sector

0808 005 7474

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