I'm having problems with my device - what should I do?

My device is slow or not working correctly

• If your screen is frozen or you can’t open apps – try turning your device off and on again

• Check your device settings for software updates

I have no signal or a bad connection

If you’re struggling to connect, there might be a problem with our network. You can check this using our network status checker

I can’t access certain content or make calls and texts

• There might be a bar on your account – this could be blocking certain content

• You might have a spend limit on your account – this stops you from making more calls and texts, and going over your allowance

Log in or register for My Vodafone to manage your controls and limits

Still having issues?

Visit our device guides

Search for common issues and solutions in our device guides

Start a chat with us

We’re here to help – start a chat with us online and tell us about your issue.