If you’re planning on travelling to the USA soon, there are some important changes taking place which may impact you.
The major operators in the USA are in the process of closing their 3G services. AT&T have already switched off its 3G services and from 1 July 2022, and T-Mobile will also be doing so. Therefore, if you’re roaming in the USA, you may experience lower quality voice calls and slower data speeds.
Unfortunately, this is an industry-wide issue, but you’ll still be able to roam but depending on your device you may now be limited to only roaming on 2G. More information is available in our FAQs.
We apologise for any inconvenience caused and are working on implementing a solution with our mobile network roaming partners to help mitigate the impact.
As a Vodafone mobile network customer, the impact will vary depending on your device.
Customers who have a 4G-capable device will have access to the T-Mobile 2G network for voice calls, and the T-Mobile 4G network for data. They should be able to access AT&T’s 4G network for data too, for example if travelling through any areas with limited or no T-Mobile coverage.
Customers who are on 3G devices will have access to voice calls and data on the T-Mobile 2G network. However, all customers will still be able to send text messages (over T-Mobile’s 2G network).
To see if your device is capable of 4G calling abroad, please check our list of compatible devices. If your device is not on the list, we can’t confirm if it supports 4G calling abroad. To find out more, please check with the phone manufacturer via their website, or the paperwork that came with your phone.
We recommend that you consult our list of FAQs for further helpful information on what to bear in mind before travelling to the USA.
Business customers who have bought through one of our partners should contact their partner directly to confirm their roaming rates.
We’re working to implement a solution that will enable customers with a 4G plan who are roaming in the USA to make voice calls over the 4G network. Once this solution is in place, it will enable 4G calling abroad.
To use this solution you’ll need a device capable of 4G calling abroad.
List is based on information Vodafone have received from device manufacturers as of date of publishing.
Earlier this year, AT&T shut down their 3G services. From 1 July, T-Mobile will be switching their 3G network off in the USA, resulting in some customers experiencing service issues when trying to send texts, make calls or use data.
We have contacted our customers to advise them of the impact and the things they should do or bear in mind before travelling. We are also working with our mobile network roaming partners in the USA to deploy a solution to mitigate the impact of the T-Mobile 3G network switch off.
Customers on 4G-capable devices will have access to the T-Mobile 2G network for voice and 4G network for data. Customers are advised to check that the software on their device is up to date and that settings are set correctly to enable access to the 4G network. Customers on 3G devices will have access to voice and data on the T-Mobile 2G network. 2G data is not usable for any current apps or internet browsing.
As a result of these changes some customers could experience service issues when trying to make voice calls on the 2G T-Mobile network.
AT&T retired its 3G network earlier this year, meaning that we’ve had to steer our customers onto T-Mobile's 3G network for calls and texts. Now that T-Mobile are moving to switch off their 3G network, the 2G network has become congested and this could affect the quality of service when making calls.
Customers who have a 4G capable device will have access to AT&T 4G network for data only, and T-Mobile 2G network for voice and 4G network for data.
Customers on 3G devices will have access to voice and data on the T-Mobile 2G network. All customers will still be able to send text messages.
Our customers can currently roam on the T-Mobile network. However, if a customer is in the area with no coverage, they can connect to AT&T but will only be able to use 4G data and unable to make voice calls even if they have a 4G device.
You can manually search and switch networks (between T-Mobile and AT&T) - for either roaming partner’s network (‘Settings >Cellular Data>Select Network’).
All customers will still be able to make calls and send texts in the USA on T-Mobile's network – providing they’re not in a black spot where there is no coverage.
Some customers may experience service issues when making calls on the 2G network due to congestion on the network.
Customers who have 4G-capable devices will be able to use data on AT&T’s 4G network.
Customers can still make calls now over 3G. From 1 July customers will still be able to make voice calls (on T-Mobile's 2G network), however the customer could experience service issues due to the calls being made over a 2G network.
Yes, customers can still send text messages (on T-Mobile’s 2G network).
If customers have a 4G capable device, they’ll still be able to use data on T-Mobile's 4G network and AT&T’s 4G network.
Yes, unfortunately all of our customers travelling to the USA will be affected until we have completed deployment of a proactive solution. In the meantime, we are working with our mobile network roaming partners to deploy an interim solution to help mitigate customer impacts.
You’ll be able to use 4G data on T-Mobile's 4G network and AT&T’s 4G network. You can manually search for and select either roaming partner’s network (‘Settings >Cellular Data>Select Network’).
From 1 July, all devices will be affected when making calls and sending texts, as customers will only be able to do this over the 2G network. Customers who have a 4G capable device will still be able to use data on AT&T’s and T-Mobile's 4G networks.
Once a solution is in place, customers who have 4G roaming compatible devices will be able to make 4G calls (VoLTE).
4G Calling, also known as Voice over LTE or VoLTE, is a way of making phone calls with far better audio quality than was possible using older mobile technologies.
Device compatibility with 4G voice calls is controlled by manufacturers, so 4G voice calls will only work if you are on both the right plan and a compatible device from 1st July 2022. Any further updates will be communicated here, so please check for any new changes before you leave for your trip.
We are proactively working with our roaming partners to reduce customer impacts and aim to launch these solutions as soon as possible.
Our proactive solution to the gap in 3G roaming provision is to introduce a 4G calling solution for customers roaming on our partner networks in the USA. This allows customers to make seamless, high-quality calls wherever there is a 4G network.
To benefit from this, customers will need to have a compatible device capable of connecting to the 4G network. Customers on 3G devices will use the 2G network until an alternative solution is found.
The proactive solution is currently going through a robust testing phase to ensure our customers get the best experience when this is deployed.