Close dialog
Miller's Vanguard

Miller’s Vanguard

Keeping kitchens cooking

The leading equipment service and maintenance company in the UK food service sector offers customers an 85% first-time fix rate.

Think of any major supermarket or high street food store and there’s a good chance the equipment they use to cook, bake or grill shoppers’ food has been supplied by Miller’s Vanguard.

To ensure its customers are always up and running, Miller’s Vanguard engineers are on-call all day, every day. However, they were hampered by out-of-date technology and a dependence on bulky, unreliable and costly printed product manuals.

Working with our Better Ways of Working  team, Miller’s Vanguard upgraded to new Panasonic Toughpad tablets. Engineers can now share product updates and fixes in the field, while digitised product manuals mean they have accurate, in-depth product information – and more room in their vans for spare parts.

Miller’s Vanguard is now able to offer customers an 85% first-fix rate – even outside of normal working hours.

“There are no wasted trips and our engineers are better able to fix issues first time, particularly on out-of-hours jobs.”

Mark Naylor, IT Manager, Miller’s Vanguard
Chevron pointing down



Improved customer experience

Engineers can fix a higher percentage of issues on their first visit thanks to readily available, up-to-date product information.

Reduction in costs

Updated product manuals no longer need to be printed for each engineer, saving £270,000 over 3 years.

Empowered employees

With no need for paper manuals, engineers have more room in their vans for spare parts and other equipment.

Improved collaboration

Head office and engineers can easily share product updates and fixes with each other.

Find out how we helped Miller's Vanguard heat up first-time fix rates

Chevron pointing down

Why Vodafone

Ultimate Broadband Guarantee

Get Superfast speeds to your router — or money off until it’s fixed.

Simple switching

Just choose your broadband package and activation date — we’ll do the rest.

Award-winning app

Control and customise your WiFi with the Vodafone Broadband app.

Related solutions

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

1 to 9 employees

0808 060 0802

Calls to this number are free.

10 to 49 employees

0808 004 4495

Calls to this number are free.

50 to 249 employees

0808 005 7404

Calls to this number are free.

250+ employees

0808 099 8877

Calls to this number are free.

Social Facebook Footer

Social Facebook Footer


Social Twitter Footer

Social Twitter Footer


Social Linkedin Footer

Social Linkedin Footer


Social YouTube Footer

Social YouTube Footer


Social Instagram Footer

Social Instagram Footer