Quicklight saves an hour each day with Vodafone’s Total Workforce Mobility
Overview
Quicklight provides a nationwide lighting maintenance service to customers including major wholesalers, garages, and hospitals.
They needed a solution to empower their field engineers to work more efficiently and reduce paperwork.
Total Workforce Mobility (TWM) helps engineers spend less time on admin, and more time doing their job.
Meet Quicklight
Founded in 1992, Quicklight leads the way in lighting maintenance, LED installation and electrical compliance testing. Servicing over 10,000 sites for more than 80 clients, trained engineers visit customer sites every day, fixing outages and preventing potential issues.
The challenge
Quicklight engineers are constantly on the road, proactively visiting customer sites on a weekly basis to check for faults and fix any outages. The company therefore needed a solution that could allow the remote workforce to receive jobs straight to their devices and access information remotely.
“One issue we had was the need for more and more supporting paperwork,” says Richard McCabe, Managing Director of Quicklight. “Ultimately when you’re employing an electrician, you want them to be making repairs, not completing paperwork.”
The solution
“We approached Vodafone to look at the solutions that were available and decided to choose Total Workforce Mobility,” says Richard. “We met with Vodafone and TBS really early on and realised that they had a good understanding of what we were trying to achieve, and a good track record.”
Vodafone’s TWM solution provides Quicklight with TBS applications that allocate weekly jobs for the engineers. “Their jobs are matched to their postcode,” explains Richard. “Reducing the amount of travelling they do. Engineers are given a floor limit to work to. The help desk used to take calls from engineers to get customer approval when a job was over that limit. Now, this information is automated so the engineer can do it without having to call the office, which saves them time.”
TWM also enables Quicklight to convert their growing paperwork into digital forms. “It’s removed four or five critical documents, as we can populate a lot of them into smartphones and create our own PDFs,” says Richard. “We can populate all the customer prices into the system, which has really sped up the way the engineer can operate.”
“Vodafone Total Workforce Mobility has made the engineers an hour more productive each day. That means there’s an hour more time for them to do actual electrical work, rather than paperwork.”
The results
By decreasing the number of documents needed for each job, TWM has improved the customer experience and saved valuable time in engineers’ busy days.
“It’s reduced the time an engineer is on a customer site,” explains Richard. “And that’s ultimately what customers want. It’s even helped us in customer presentations too, because it demonstrates to customers that we’re a good partner to work with.”
TWM has also helped Quicklight to optimise the way their back-office functions. “We actually ended up going down the route of changing our CRM system,” adds Richard. “It really has streamlined the way we work within the business.”
“When you’re taking the risk of moving to a new system, you need to make sure that it’s going to be reliable. Having worked with TBS and Vodafone, we’ll be able to move with any changes in technology,” says Richard. “As a business we obviously want to grow, and Vodafone’s Total Workforce Mobility helps us prepare for the future.”