Welcome to CyberHub

Unlock the full potential of CyberHub with instant support, knowledge and expert insight into the ever-evolving world of cybersecurity.

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Cyberhub Support and FAQs

Product Support

Have a question about your security subscriptions? We’re here to help you get the most out of CyberHub.

CyberHub is a centralised platform designed to help you improve your cyber posture by simplifying security.

With CyberHub you may:

  • Assess overall cyber exposure with cyber score

  • Manage all Vodafone security services in one place

  • Analyse cyber exposure holistically

  • Explore and buy Vodafone’s security services tailored to your score

  • Learn about cybersecurity

  • Get support

Start using CyberHub by logging in and requesting a FREE cyber score and cyber risk assessment on your dashboard. Click on Get your score and we’ll start assessing your strengths, threats, and vulnerabilities.

  1. Log in to your CyberHub account here by using your "My Vodafone account"

  2. Get your FREE cyber score and cyber risk assessment on your dashboard

  3. You will receive your FREE cyber score within the Dashboard page. Bear in mind that, it may take up to 3 hours for response.


Go to dashboard

You can never be fully protected against ever-changing cyber threats. But with the right type of security, you’ll greatly reduce the risk of a successful attack on your data, people and business.

Your free cyber score provides invaluable insight into the cyber security posture of your internal and third-party network environments. To request your cyber score, go to Dashboard and select Get your score. It may take up to 3 hours for response.

  1. Log in to your CyberHub account

  2. Click on the Get your score. (It may take up to 3 hours for response)

  3. Calculate your FREE cyber score and cyber risk assessment on the Dashboard

  4. You will receive your FREE cyber score within the Dashboard page



Go to dashboard

Access Your Account

Take control of your account – we’ll show you how to change login details, view active security subscriptions and add or remove users.

Your login details are the same as your My Vodafone account login details.

You can either change your login details on My Vodafone account or My Vodafone app. After changing your login details, log in to CyberHub.

My Vodafone

You can change your username, password, account PIN and memorable word.

  • Go to Settings, then Profile, then Login details


My Vodafone app

You can only change your account PIN in the app:

  • Go to Settings, then App, then Login options

Download My Vodafone app

If you’ve forgotten your login details, use the links below to reset your username or password. Change your password first on My Vodafone, then log in to CyberHub.

Recover your username

Reset your password

To view, manage and extend your security subscriptions, go to Plans in CyberHub account.


We’re sorry you’re thinking of leaving us. If you’re having issues with any of your services, our Cyber Team will be glad to help. You can manage your account online through Vodafone Business Marketplace.

Alternatively, our Service Desk Phone number for Platform related issues is: +44 8081898115 (Mon to Fri: 9 am – 6 pm GMT)

Your privacy is important to us – just as knowing how we use your information is important to you.

Our UK Privacy Portal gives you full visibility of how we collect, use, share and protect your personal information when you use our products and services.

Your cyber score is calculated by collecting data from multiple security risk intelligence sources. It offers an easy-to-understand rating based on ten groups of risk factors:

  • Network security

The Network Security module checks public datasets for evidence of high risk or insecure open ports within the organization network.

  • DNS health

The DNS Health module measures the health and configuration of an organization’s DNS settings. It validates that no malicious events occurred in the passive DNS history of the organization’s network.

  • Patching cadence

The Patching Cadence module analyses how quickly an organization installs security updates to measure vulnerability risk mitigation practices.

  • Endpoint security

The Endpoint Security module tracks identification points that are extracted from metadata related to the operating system, web browser, and related active plugins.

  • IP reputation

The IP Reputation and Malware Exposure module makes use of the SecurityScorecard sinkhole infrastructure as well as a blend of OSINT malware feeds and third-party threat intelligence data-sharing partnerships.

  • Application security

The Application Security module uses incoming threat intelligence from known exploitable conditions identified via: whitehat CVE databases, blackhat exploit databases, and sensitive findings indexed by major search engines.

  • Threat score

The Threat Score module measures a variety of security issues that an organization might have. For example, we check public threat intelligence databases for IP addresses that have been flagged.

  • Hacker chatter

The Hacker Chatter module is an automated collection and aggregation system for the analysis of multiple streams of underground hacker chatter.

  • Leaked Information

This Information Leak module makes use of chatter monitoring and deep web monitoring capabilities to identify compromised credentials being circulated by hackers.

  • Social engineering

The Social Engineering Module is used to determine the potential susceptibility of an organization to a targeted social engineering attack.

  1. Open CyberHub landing page by clicking CyberHub on top.

  2. Under “Dark mode” select to turn on/off

SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings and the only service with millions of organizations continuously rated.

Lookout: Lookout specialises in securing mobile devices, detecting threats such as phishing attacks, app-based malware, unsafe networks and device vulnerabilities. With an increase in cyber-attacks targeting mobile, Lookout offers leading mobile threat protection.

CybSafe: CybSafe is the #1 Human Risk Management Platform for security teams dedicated to reducing human cyber risk. The next-generation behavioural analytics platform is built to integrate seamlessly with the modern tech stack.

More products will be available very soon.