The COVID-19 crisis has forced many businesses to reinvent themselves and embrace new sales channels – and WhatsApp is a prime example.
Instant messaging is already the natural way people communicate with their friends, so why shouldn’t it have a place in your business too?
A fun and informal way to chat to your customers, WhatsApp Business means you can get back to customers quicker with updates and support. And with different messaging tools to automate responses such as ‘quick replies’ for frequently asked questions or ‘away messages’ for out of office hours, you’ll never miss an interaction again.
Why use WhatsApp as a sales channel?
Statistics: Not only can you see how many messages you’ve sent, but also how many have been delivered and, above all, been read. From there, you can improve your marketing strategies and see which messages are most effective.
Now we’ve established the benefits of using WhatsApp Business, here are some of the ways you can implement it across your business.
WhatsApp tips and best practices
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