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Refurbished iPhones

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Frequently Asked Questions


A refurbished iPhone is an iPhone that’s been professionally tested, cleaned and restored by one of our trusted partners to ensure it meets quality standards before being sold again. Any components that don’t meet the required standard, including the battery, may be repaired or replaced as part of the refurbishment process.


The best refurbished iPhone depends on your budget, preferred screen size, camera requirements and performance needs. Newer models offer faster performance, improved cameras and longer periods of software support, helping you get more value from your device for longer.


Refurbished iPhones from Vodafone come with the handset and a charging cable. Devices are supplied in recycled packaging and have been professionally refurbished and tested before sale. Always check the product details for the specific contents included with your purchase.


A professionally refurbished iPhone can last for several years with proper care. The lifespan will depend on factors like the model, battery health, usage and software support. Choosing a newer refurbished model can help maximise the length of time you’ll be able to use and enjoy your device.


Yes, buying a refurbished iPhone online is safe when purchasing from a well-known retailer, like us. Look for devices that have been professionally tested, clearly graded for condition and backed by a warranty. Buying from a trusted provider helps ensure the device has been thoroughly checked.


Refurbished iPhones undergo a range of checks to verify that all major features are working correctly. This may include testing the battery, display, touchscreen, cameras, speakers, microphones, charging port, buttons and connectivity. Refurbished phones from us also undergo a 70-point health check and are data-wiped before being made available for sale. All Vodafone refurbished devices also come with a 14-day return period for peace of mind.


Not always. Battery performance is tested to determine if it meets the required performance standards. If the battery doesn’t meet these standards, it will be replaced. Check the product description for more information about battery health or battery support before buying.


Yes. Refurbished iPhones from Vodafone are covered by our Lifetime Service Promise, which includes a lifetime warranty for peace of mind. Terms and conditions apply.


Yes, refurbished iPhones can still be traded in later. Trade-in value is generally based on model, age, storage capacity and the condition of the device – rather than if it was originally bought refurbished.


Yes, refurbished iPhones receive the same iOS updates as non-refurbished devices of the same model. Software update eligibility is determined by Apple and the specific device model, not whether the phone is refurbished.

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*Annual Price Increase: The monthly cost will increase each year on 1 April by £2.50 for Pay monthly plans with Airtime/Data, and £3.50 for Home Broadband plans. This doesn't affect Device Plans. More information: vodafone.co.uk/pricechanges

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