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Bedford Borough Council

Bedford Borough Council

Guaranteeing food safety

Bedford Borough Council rethinks traditional processes, listens to employees and gives them the right tools and technology to reduce travel costs and time spent on admin tasks.

This council in the south-east of England serves a population of 157,000 and was keen to extend its workforce’s mobility, allowing frontline workers to feel re-energised and be more productive.

Our Total Workforce Mobility (TWM) consultants helped move this forward. They set up a trial with the council’s Food Services Team equipping them with a mix of laptops and smartphones. This quickly expanded to include a total of 63 work streams, resulting in faster decision making and more effective and informed site visits.

Bedford Borough Council expects to see a return on investment within three years, with savings ploughed into frontline services. It’s already delivered a better work/life balance for staff – lifting morale, productivity and retention rates.

“It’s hard to put a price on the most significant benefit: flexible working has created a better work/life balance for staff. Life is easier with a mobile work environment.”

Craig Austin, Assistant Director (Environment, Regulatory & Recreational Services), Bedford Borough Council
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Increased mobility

Field workers now spend more time on visits and less on admin, as they don’t need to return to the office to complete paperwork.

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Significant cost savings

Turning content into digital files rather than using paper ones has led to a 50% reduction in print and paper costs.


Reduced real estate costs

An increase in mobile working has allowed the council to introduce a new hot-desk policy, helping them review their real estate costs.


More satisfied employees

These changes have significantly improved the work/life balance for staff, which has raised morale, productivity and retention rates.

Find out how we helped Bedford Borough Council transform service expectations

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