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Clarkson Safety Services

Clarkson Safety Services

Raring to respond

The fire safety expert cuts response times in half with One Net Business – creating a truly mobile workforce.

Clarkson Safety designs, installs and maintains fire alarm systems for some of the UK’s biggest retailers, including Tesco and Sainsbury’s.

A move to new premises gave Clarkson the opportunity to upgrade its communications systems to Vodafone One Net Business. Now emergency calls to landline numbers can ring on employees’ mobiles, with no extra cost for redirecting them.

This has improved how customers report activated fire alarms out-of-hours, with calls going straight through to on-call engineers. This has significantly reduced response times and given Clarkson a more mobile workforce.

“Customers go straight through to an on-call engineer. We reckon we’ve reduced response times from 1 hour to 30 minutes.”

Neil Shrubsole, Managing Director, Clarkson Safety Services
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Case study: Clarkson Safety Services video

Clarkson Safety responds faster to emergencies with Vodafone One Net Business.



Improved customer experience

New call routing system on the main office number makes it easier for customers to self-select, improving efficiency.


Faster response

Out-of-hours calls now go straight to an on-call engineer, reducing response times from 1 hour to 30 minutes.


Never miss a call

Calls can be redirected to ensure business continuity regardless of time or location – ideal for a fleet of on-call engineers.


Mobile workforce

Entire communications estate upgraded at no extra cost to previous system, creating a truly mobile workforce.

Find out how we helped Clarkson Safety Services improve their response times

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Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

1 to 9 employees

0808 060 0802

Calls to this number are free.

10 to 49 employees

0808 004 4495

Calls to this number are free.

50 to 249 employees

0808 005 7404

Calls to this number are free.

250+ employees

0808 099 8877

Calls to this number are free.

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