In-life mobile resource to support your account
In-life mobile support services
Over the last 20 years, we have listened to our customers’ needs and created a portfolio of mobility support services to cater for all sizes and requirements.
You’re not just getting an individual, you are getting an advocate who acts with speed, urgency and passion to know and support your business.
It’s a dedicated support service like no other.
Adapting to your needs
A flexible service model that we build with each customer
Working side by side
Dedicated account maintenance and governance
Making it better
Frequent service reviews and customer visits
Sharing knowledge
Bespoke reporting from experts in the field
What we can offer you
Onsite
Have your requirements scoped and an onsite Vodafone advisor(s) assigned to your premises. They will deliver your customised service, alongside looking for opportunities for continual improvement and a better overall service experience.
Offsite
Enjoy the benefits of our Onsite model, without the associated cost of housing a Vodafone employee on site. Each package is bespoke and built with your needs and strategic priorities in mind.
Specialist Customer Services
Get your own ring-fenced team alongside a Specialist Advisor as your champion within Vodafone – taking ownership for your overall experience, supporting with insight and greater governance on your account.
Enhanced Out of Hours
Waiting for helplines to open can be frustrating. Enhanced Out of Hours gives you access to a level of support covering our duty of care to you outside of traditional operating hours.
Professional Services
Access a tiered service only when you need it. From bulk text activity, to device rollouts, to mobility project management – if we can support it after scoping the ask, we can do it.
Compare our support packages
Onsite Advisor | Offsite Advisor | Specialist Advisor | Foundation | ||
|---|---|---|---|---|---|
Named advisor | |||||
UK-based support team | |||||
Standardised service model | |||||
Bespoke service model | |||||
Based on customer premises | |||||
Dedicated cover resource | |||||
Access to Self-Serve Portal | |||||
Self-serve reporting | |||||
Webchat functionality | |||||
Dedicated email address | |||||
Dedicated direct phone number | |||||
Proactive reporting | |||||
Propensity / SLA reporting (if required) | |||||
24 hour email SLA | |||||
Build and own account manual | |||||
Service and invoice performance reviews | |||||
Face-to-face / virtual meetings | |||||
Relationship management | |||||
VIP support | |||||
Proactive service improvements | |||||
Handset support | |||||
Migration support | |||||
Unlimited chat interactions | |||||
Tech Bar | |||||
Onsite desk drops | |||||
Asset management | |||||
Onsite customer systems | |||||
Onsite customer systems | |||||
Ring-fenced service team | |||||
4-hour email SLA | |||||
SNOW support | |||||
DLM support | |||||
IoT support* | |||||
NMR |
*IoT only available for UK products