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Connected Nation – a digital government for everyone

Perspective series

More than three-quarters of us connect to the internet every day, and being connected through multiple devices has also become the norm. Unsurprisingly, this has changed our expectations and behaviour when it comes to our relationships with government.

Connected citizens want even greater access to digitally-delivered services than is currently available. The same is true for interactions with other public services – from booking medical appointments to reporting issues in the community.

But a significant minority of UK households are unconnected, with no access to the internet in their homes.

This report looks at the need for a balanced cross-channel approach, based on a detailed understanding of the needs of different segments of society. 

The facts

71 percent

The internet is integral to maintaining our social fabric, with 71% of citizens using it to keep in touch with friends and family for around 4 hours a week.
76 percent

76% of citizens want to manage all of their dealing with government completely or mostly online.
50 percent

3 service areas are seen as particularly ripe for managing fully online: Taxation (50% want to manage completely online), driving and transportation (47%), and Visas and passports (46%).
16 percent

4.2 million (16%) of UK households are still without internet access.

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Don’t just take our word for it

Digital government video

A digital government for everyone

Helen Milner is the CEO of Tinder Foundation, a UK-based charity that’s working towards a world where everyone benefits from digital.

The hyper-connected nation

Our infographic shows how citizens feel about connectivity and what they want online, with top tips on seamless and secure service, and keeping the citizen at the centre.

A digital government for everyone-the full report

Our research, paired with the perspectives and experiences shared by our experts in different aspects of digital connectivity, should offer you the practical and actionable insights you need to thrive in an increasingly connected and complicated world.

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Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

1 to 9 employees

0808 060 0802

Calls to this number are free.

10 to 49 employees

0808 004 4495

Calls to this number are free.

250+ employees

0808 099 8877

Calls to this number are free.

Request a callback