Field workers now spend more time on visits and less on admin, as they don’t need to return to the office to complete paperwork.
Turning content into digital files rather than using paper ones has led to a 50% reduction in print and paper costs.
An increase in mobile working has allowed the council to introduce a new hot-desk policy, helping them review their real estate costs.
These changes have significantly improved the work/life balance for staff, which has raised morale, productivity and retention rates.
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