Bedford Borough Council rethinks traditional processes, listens to employees and gives them the right tools and technology to reduce travel costs and time spent on admin tasks.
This council in the south-east of England serves a population of 157,000 and was keen to extend its workforce’s mobility, allowing frontline workers to feel re-energised and be more productive.
Our Total Workforce Mobility (TWM) consultants helped move this forward. They set up a trial with the council’s Food Services Team equipping them with a mix of laptops and smartphones. This quickly expanded to include a total of 63 work streams, resulting in faster decision making and more effective and informed site visits.
Bedford Borough Council expects to see a return on investment within three years, with savings ploughed into frontline services. It’s already delivered a better work/life balance for staff – lifting morale, productivity and retention rates.
“It’s hard to put a price on the most significant benefit: flexible working has created a better work/life balance for staff. Life is easier with a mobile work environment.”
Craig Austin, Assistant Director (Environment, Regulatory & Recreational Services), Bedford Borough Council
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