Energy Networks Association (ENA) has developed a sophisticated telecommunications platform to improve customer experience.
As the industry body for the Distribution Network Operators (DNOs), ENA ensures energy is supplied to homes and business across the UK.
When research found that 72% of people didn’t know who to contact when they experienced a loss of power, the company took up the responsibility to address the issue.
ENA worked with Vodafone to create a memorable – and free – three-digit number for energy customers to call when they lost power. With 105, customers simply dial the number and are transferred straight through to their local distribution network operator.
“We will eventually be looking at a situation where almost all calls from customers dealing with a power outage, will be going through the Vodafone network.”
Tony Glover, Director of Policy, Energy Networks Association
Read the full ENA case study here [PDF:2MB]