The third-largest local authority in Scotland equips its field-based electricians with rugged mobile devices, reducing paperwork and increasing productivity by 20%.
Founded in 1996, Fife Council provides a wide range of services for a population of around 360,000 people. These services include the Housing Repairs team, part of Fife’s largest direct labour department.
When the Housing Repairs team was seeking to reduce paperwork, field-based electricians were given ruggedised mobile devices and the TotalMobile app. This gave them mobile access to back-office systems, so they could transmit the details of each job electronically. This has meant a huge reduction in the amount of paperwork generated – and the 11 pairs of hands each form went through.
This has resulted in around 20% more jobs completed each day, with scheduling, stock control, billing and timesheets all taken care of through the app as well. As a result, the council began to roll out TotalMobile to its other services during 2012.
“Almost immediately we saw productivity increase significantly with around 20% more jobs completed each day. TotalMobile enables us to stay in touch with the team out on the road and send them directly to their next job without returning to the depot.”
Allan Barclay, Service Manager, Fife Council Building Services
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