The third-largest local authority in Scotland equips its field-based electricians with rugged mobile devices, reducing paperwork and increasing productivity by 20%.
Founded in 1996, Fife Council provides a wide range of services for a population of around 360,000 people. These services include the Housing Repairs team, part of Fife’s largest direct labour department.
When the Housing Repairs team was seeking to reduce paperwork, field-based electricians were given ruggedised mobile devices and the TotalMobile app. This gave them mobile access to back-office systems, so they could transmit the details of each job electronically. This has meant a huge reduction in the amount of paperwork generated – and the 11 pairs of hands each form went through.
This has resulted in around 20% more jobs completed each day, with scheduling, stock control, billing and timesheets all taken care of through the app as well. As a result, the council began to roll out TotalMobile to its other services during 2012.
“Almost immediately we saw productivity increase significantly with around 20% more jobs completed each day. TotalMobile enables us to stay in touch with the team out on the road and send them directly to their next job without returning to the depot.”
Allan Barclay, Service Manager, Fife Council Building Services
A more productive team
Electricians are 20% more productive as time-consuming and resource-intensive paper-based systems have been replaced by instant, electronic data transmission, saving money and streamlining processes.
Improved stock control
The procurement of supplies is now based upon live usage data, reported daily through mobile devices.
Spending less time filling in paperwork and more time doing what they do best, employees are empowered, motivated and in control of their working day.
A proven method for success
The success of TotalMobile was easily applied to other functions within the Building Services department, with plans to roll out to other council areas like health and social care.
Find out how we helped Fife Council modernise traditional work patterns