The public transport provider improves service management and ensures service continuity with a reliable network and a complete device refresh.
Transport for Greater Manchester (TfGM) is responsible for public transport throughout the region, co-ordinating buses, trains, highways and more for the UK’s second largest local economy.
As a vital part of the community, TfGM’s effectiveness is reliant on robust and secure communications. But after moving to a different mobile provider in 2012, it was receiving poor service, and losing both orders and money.
TfGM chose to return to Vodafone, and we rolled out a complete device refresh for its mobile users, with full training and no loss of service. And as we still supplied specialised devices and mobile SIMs for its Urban Traffic Control team, all TfGM’s mobile communications were now consolidated into a single, easy to manage account, resulting in cost reductions.
“Vodafone understood our business requirements, appreciated the urgency of some requests and resolved any issues very quickly.”
Mat Clayton, Service Manager, Transport for Greater Manchester
Benefits
Reduced mobile estate costs
A more agile, dynamic approach to mobile solutions has reduced costs, with the savings passed on to public-facing services.
Improved service management
Taking control of billing and real-time ordering has created transparency, minimised delays and errors and allowed for better service management.
Greater customer focus
Full device training has reduced calls to the service desk for mobile-related queries, freeing up more time to help with customers.
The right devices in the right hands
Our flexible solution means that employees across the business have the right devices to do their jobs, from phones and tablets to specialised devices.
Find out how we helped Transport for Greater Manchester keep the city moving
