The public transport provider improves service management and ensures service continuity with a reliable network and a complete device refresh.
Transport for Greater Manchester (TfGM) is responsible for public transport throughout the region, co-ordinating buses, trains, highways and more for the UK’s second largest local economy.
As a vital part of the community, TfGM’s effectiveness is reliant on robust and secure communications. But after moving to a different mobile provider in 2012, it was receiving poor service, and losing both orders and money.
TfGM chose to return to Vodafone, and we rolled out a complete device refresh for its mobile users, with full training and no loss of service. And as we still supplied specialised devices and mobile SIMs for its Urban Traffic Control team, all TfGM’s mobile communications were now consolidated into a single, easy to manage account, resulting in cost reductions.
Vodafone understood our business requirements, appreciated the urgency of some requests and resolved any issues very quickly. Mat Clayton, Service Manager, Transport for Greater Manchester