To keep water flowing for their customers around North West England, United Utilities relies on a vast operation.
It involves hundreds of reservoirs, treatment works, pumping stations, thousands of kilometres of water pipes and sewers, plus a 5,000 strong workforce. It needs to move these teams around the North West
, using a wide range of fleet vehicles. They have more than 2300 vans, cars and trucks, plus 500 specialist plant items.
As an essential community service, vehicles need to be safe to drive and on
-the - road as much as possible, with drivers reaching customers on time and able to react to an urgent situation, such as a burst mains waterpipe.
As well as keeping customers satisfied, employees safe and business sustainable, United Utilities’ commitment to a 100% Green Fleet by 2028 is very important to the water services company.
How we helped them
Vodafone Business Fleet Analytics, powered by Geotab, offers real-time telematics vehicle performance data.
This helps United Utilities maintenance garages spot if there’s an issue with any of their vehicles ahead of time. The data is used to work with teams to cut idle times (time spent with the engine running but not travelling), to help reduce vehicle wear-and-tear, maintenance, fuel costs and carbon emissions.
It also issues driver behaviour reports that provide drivers with feedback on their driving including harsh
- braking, cornering, and speeding for use in improvement training and education programmes.
Better driving also has a positive impact on customer relationships. Stephen Wolstenholme, Head of Fleet, says: “There’s a reputational benefit here. Our vehicles are one of the most recognisable aspects of the brand. It’s important that they’re driven responsibly. It shows that we care about what we do.”
Going electric for a sustainable future
With vehicles replaced every seven years, the business started adding electric vehicles into its fleet to achieve its 2028 100% Green Fleet pledge.
Using data from the Green Fleet Dashboard paired with Electric Vehicle Suitability Assessment data, United Utilities were able to understand:
Those driven by employees’ who were driving a pool van and living on a property with a driveway.
By moving their employee’s vehicles from Internal Combustion Engines (ICEs) to electric vehicles (EVs).