Equip your mobile workforce to do more, ensuring they operate as easily, efficiently and safely as possible.
We offer end-to-end solutions tailored to meet the exact needs of your people – and your business.
Our solutions will free your staff from inflexible processes that tie them to the office – enabling them to spend more time seeing customers and giving them excellent service. You’ll also be able to schedule your employees’ time more effectively and keep them safe while they’re out doing their jobs. And we’ll help you to provide them with devices that are ideally suited to their role.
Providing expert consultancy, solution design and ongoing support, we can help you:
We can provide business apps that give your field workers all the information they need to know about their jobs while they’re on the move. These apps can help your employees streamline every stage of a job’s lifecycle – from initial creation through to tracking and asset management.
They can also enable appointments to be scheduled effectively by knowing which field worker is closest to an urgent job that’s just come in. And they can give the worker concerned up-to-date information on that customer, the work history and the job in hand – all on their smartphone or tablet.
We’ve also designed a specific app that enables police to carry out a full federated search in the community – and take witness statements digitally at the same time.
Do you still have to leave paper copies with your customers? Do your employees prefer using paper-based forms – which means they spend valuable time returning to the office to input the data?
Our Digital Pen solution is the answer. It can save your business time and money by making mobile data capture and integration as simple as writing with pen and paper.
Adaptable to any industry, it automatically transfers handwritten documents to computer screens – so your people can easily get a digital copy while keeping the paper version for their own records, or to give to their customer or patient.
If your people work in vulnerable or risky situations, it’s important to take precautions to make sure they’re safe.
Whether they’re health workers visiting members of the community who may have challenging behaviour, or engineers working to fix electricity pylons, our lone worker protection solution provides a reassuring lifeline and monitoring system. It’s an excellent way to boost morale as well as safety – as your workers will feel your business is looking after them.
Your workers can contact an active response centre if they need assistance, and this solution can be linked with a tracker device to offer further protection.
Operating on your existing computers and mobile devices, our tracking solutions will always let you know where your mobile workers and assets are. You'll get real-time updates too, so you can work more efficiently by sending workers to the locations closest to them.
You can set alerts to go off if your people or assets breach a set boundary – so your machinery can never be used off-site without you knowing. Or if your assets go missing, you can use historical location information to pin-point where they were last used.
And with real-time reporting, you can also make sure your mobile workforce is working effectively for you.
Your business may be under pressure to increase productivity, embrace mobile working, drive more sales and improve customer service – all while keeping costs down. Working with best-of-breed partners, we can help you by creating apps tailored to the needs of your business, staff and customers – and which can be used on any device.
As your people can access key information on the go, apps can increase their flexibility as well as productivity. And because the apps are so easy and convenient to use, they can boost levels of employee satisfaction too.
A consumer-facing app is an effective way to grow your sales. Repeat purchases can rise significantly when your brand has a continual presence on your customers’ phones.
By automating key business processes and keeping customers, suppliers and employees up-to-date, Vodafone Process Tracker drives efficiency and improves customer service.
It proactively manages customer feedback, complaints, enquiries and applications – collating communications from any channel and triggering responses to go back to each individual customer through the same channel at specified time intervals. This can cut inbound phone calls by up to 65% – saving you money while raising standards of customer satisfaction.
Vodafone Process Tracker also provides real-time reporting and performance monitoring. This reduces equipment downtime by ensuring an issue is flagged to the right people straight away.
Innovating to stay ahead
Delivering superior customer service and support
Offering greater value