New customers
Your Prime Contact is fully trained in our services, systems and the latest technology and devices. So whether you need help setting up a new phone or going over your monthly bill, your Prime Contact can help.
You’ll receive a welcome text message to introduce your Prime Contact. After that, your Prime Contact will be at the end of the phone when you need them.
With a dedicated Prime Contact comes a dedication to helping your business. They’ll know your name (and you’ll know theirs), and they’ll know what your business does, what it needs and how they can help.
Your Prime Contact will be your very own business adviser, making sure everything on your account is how you need it, and will recommend how we can help you do more.
We’ve introduced Prime Contact because we know that communications are at the heart of your business. See how your Prime Contact can get any issues you have with your phone, your bill or your technology sorted simply and quickly.
Meet Maria, one of our Prime Contacts based here in the UK. She offers a personal introduction to the service and how she and the team are primed to give your business the dedicated support it needs. Just think of her as an extended member of your team.
Just call 191 from your Vodafone mobile.
Start a chat as normal, and it’ll be picked up by your Prime Contact after you enter your details.
If you’re not in a rush, you can use our online Prime Contact portal to arrange for your Prime Contact to call you back.
Solutions that include Prime Contact
Choose a Vodafone Business Premier, Business Black or Business Plus solution and you’ll get Prime Contact included as standard.
Our Business Premier solutions give you the support you need to stay focused on your business. They combine a generous allowance of data, minutes and texts with a range of additional features like inclusive roaming and damage insurance with rapid replacement.
Business Black is our premium solution for customers who want to do business worldwide as easily as you do at home. As well as inclusive roaming in Europe, you’ll get Global Traveller – 3GB of data, 500 texts and 500 minutes a month to use in over 170 additional destinations.
Business Plus is ideal for businesses with 5-49 employees. Share your employees’ data allowances flexibly across your organisation, with less wastage and no risk of unexpected charges. And by sharing data, you’ll save time and money compared with individual accounts.
Find out more about Business Premier
Find out more about Business Black
Find out more about Business Plus
Adding Prime Contact to other solutions
If you’re an existing customer or choose one of our Business Value or Business Extra solutions, you can still add Prime Contact to your account.
For small businesses with up to four connections, it’s £3 (exc. VAT) extra a month for each phone you choose to add Prime Contact to. For five or more connections, it’s only £2 (exc. VAT) a month for each.
Prime Contact isn’t available if you’re a One Net Business customer.
Call 191 free from your Vodafone mobile to add Prime Contact or to find out more.
Read the Small Business (SMB) Prime Contact Service terms and conditions [PDF 64KB]Innovating to stay ahead
Delivering superior customer service and support
Offering greater value
