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Prime Contact

Vodafone Prime Contact gives you the support your business needs – a named contact to help you with your business phone needs, offering advice, support and continuity.

The service has been specially designed for small to medium-sized businesses, to offer expert advice whenever you need it. Based in the UK, your Prime Contact can support you with anything account-related, either over the phone or through Live Chat.

If you already have a Prime Contact added to your plan, you can reach them through our Prime Contact portal

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

1-9 employees

0808 099 6776

Calls to this number are free.

10-150 employees

0808 004 4495

Calls to this number are free.



Expert advice

Your Prime Contact is fully trained in our services, systems and the latest technology and devices. So whether you need help setting up a new phone or going over your monthly bill, your Prime Contact can help.


A personal service

You’ll receive a welcome text message to introduce your Prime Contact. After that, your Prime Contact will be at the end of the phone when you need them.


Dedicated to your business

With a dedicated Prime Contact comes a dedication to helping your business. They’ll know your name (and you’ll know theirs), and they’ll know what your business does, what it needs and how they can help.

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Your Prime Contact will be your very own business adviser, making sure everything on your account is how you need it, and will recommend how we can help you do more.

Prime Contact in action

Introducing Prime Contact

Introducing Prime Contact

We’ve introduced Prime Contact because we know that communications are at the heart of your business. See how your Prime Contact can get any issues you have with your phone, your bill or your technology sorted simply and quickly.

Meet the team

Meet the team

Meet Maria, one of our Prime Contacts based here in the UK. She offers a personal introduction to the service and how she and the team are primed to give your business the dedicated support it needs. Just think of her as an extended member of your team.


There are multiple ways you can get support and advice from your Prime Contact. For small businesses, help is available 7 days a week, 8am – 9pm. For medium-sized businesses, it’s available Monday to Friday, 8am-9pm.


Just call 191 from your Vodafone mobile.

Live Chat

Start a chat as normal, and it’ll be picked up by your Prime Contact after you enter your details.

Request a callback

If you’re not in a rush, you can use our online Prime Contact portal to arrange for your Prime Contact to call you back.

How to get Prime Contact

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Solutions that include Prime Contact

Choose a Vodafone Business Premier, Business Black or Business Plus solution and you’ll get Prime Contact included as standard.

Our Business Premier solutions give you the support you need to stay focused on your business. They combine a generous allowance of data, minutes and texts with a range of additional features like inclusive roaming and damage insurance with rapid replacement.

Business Black is our premium solution for customers who want to do business worldwide as easily as you do at home. As well as inclusive roaming in Europe, you’ll get Global Traveller – 3GB of data, 500 texts and 500 minutes a month to use in over 170 additional destinations.

Business Plus is ideal for businesses with 5-49 employees. Share your employees’ data allowances flexibly across your organisation, with less wastage and no risk of unexpected charges. And by sharing data, you’ll save time and money compared with individual accounts.

Find out more about Business Premier
Find out more about Business Black 
Find out more about Business Plus 

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Adding Prime Contact to other solutions

If you’re an existing customer or choose one of our Business Value or Business Extra solutions, you can still add Prime Contact to your account.

For small businesses with up to four connections, it’s £3 (exc. VAT) extra a month for each phone you choose to add Prime Contact to. For five or more connections, it’s only £2 (exc. VAT) a month for each.

Prime Contact isn’t available if you’re a One Net Business customer.

Call 191 free from your Vodafone mobile to add Prime Contact or to find out more.

Read the Small Business (SMB) Prime Contact Service terms and conditions [PDF 64KB]
Read the Small Enterprise (SME) Prime Contact Service terms and conditions [PDF 205KB]

Why Vodafone

Innovating to stay ahead

Delivering superior customer service and support

Offering greater value

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