Vodafone Business Support

With Business Support, you’ll get access to the legal consultation and support your business needs – online, over the phone or face to face.

Get access to helpful document templates through the Business Support online portal and a legal helpline for speaking with a qualified lawyer on the phone or face to face when needed.

Plus, you’ll get up to 10% off any additional fees with a lawyer from the Business Support panel across the UK. The initial consultation is included for free as part of your Business Mobile plan, and you can call as often as you like with new queries.

As an additional benefit of Business Support, a Legal Document Health Check is included in which you’ll have to confirm a series of questions in the portal. These answers are submitted to the Business Support team and a solicitor will contact you to discuss the answers and if there are any gaps. A suitable solution will be discussed and if further support is required, you can appoint the solicitor at your own cost. The Legal Document Health Check will constitute your initial free consultation on this topic.

Business Support services are provided by The Legal Marketing Innovation Company, trading as LawMatch, on behalf of a third party Lifestyle Services Group, trading as Assurant
 
This means you’ll have a direct contract with Assurant for these services. However, you won’t need to sign any extra contracts – the contract with Assurant will automatically start with your Vodafone plan.
 
You won’t have to pay anything directly to Assurant, and if you want to cancel your plan or Business Support service, you’ll simply need to get in touch with us. You can find the Business Support terms and conditions in our Price Plan Guide.

HR Support provides support for employee-related queries within your business, such as pensions, tax, and employment claims. 

Legal Support provides support for any other type of legal query that is supported by Business Support. 

You can call the same helpline to access both HR and Legal Support. The Business Support helpline number is 0333 009 5638 (standard call charges apply).

Business Support is included in your price plan or can be added on as a chargeable extra.

Business Support includes the initial consultation with a lawyer for each new query (or case). If you would like to obtain further advice from this lawyer on the same case, you’ll have to enter into an agreement with the lawyer directly. Should you choose to instruct the lawyer, you’ll then have the opportunity to discuss costs before you commit, and get discounted rates on their standard fee charges.

You can contact Business Support as often as you would like on many different topics (or cases), but you can’t use the service to seek support on the same case more than once. If this is required, you’ll need to instruct a lawyer.

Business Support has been designed to provide our small business customers with an easy way of accessing legal support.

The most common types of legal support will be available, including, but not limited to:

• employee law and legislation
• pensions
• contract law

Please note: Business Support won’t be able to help you with any personal legal issues you may have, such as divorce or driving offences. It’s intended for business-related queries only and doesn’t include support for employees regarding their employment or other claims about their employer.