Rapid Insurance

With Vodafone Rapid, if your business phone is lost, stolen or broken, we aim to get a replacement to you anywhere in the UK in four hours. 


A promise you can rely on 

A replacement phone is with you in four hours (most UK locations) – or we give you £10 for every hour of delay*. 

No need to hang around 

Nominate someone else to accept delivery for you. 

Connected straight away

Your replacement device is charged and ready to use right out the box. 

Making a claim is quick and easy 

No forms for you to fill – an insurance claims team adviser will arrange delivery. 

Our range of business insurance plans for phones  

What you are covered for

Business Damage & Breakdown
Insurance including Rapid

Business Standard Insurance
including Rapid

Accidental Damage



Mechanical Breakdown (out of warranty)

Unlimited Worldwide Cover

Vodafone Rapid
(4-hour phone replacement service)

Authorised user cover

Up to £200 Accessories Cover

Tablet Cover

Excess Charge

£25or £50 for Apple devices


Monthly price per device



Replacement devices can only be delivered to UK addresses. Your business must be based in the UK and have a UK postcode. The business account holder who has a contract with us must be over 18 years old.

You can take out insurance when you buy your new device, or at any time as long as your device is less than 18 months old and you have an active Vodafone Airtime Plan with a Device Plan. You’ll then be charged once a month and the minimum term is three months. You can cancel at any point in your contract – we just need 30 days’ notice. If you cancel before the three-month minimum period is up, you’ll need to pay premiums for the rest of the three-month term.

You can make up to three successful claims in a 12-month period, at which point your policy will be cancelled.

Existing customers

Rapid Insurance is part of our Business insurance cover options, which are available with any of our
Small Business Mobile plans.

from £6 a month (exc. 20% VAT)

Not a business customer yet?

You can add Rapid Insurance to any of our Small Business Mobile plans. Simply choose the plan that suits you and add Rapid Insurance from the range of Business Add-ons before checkout.

Pick a phone to insure

Browse our range of business phones and add Rapid Insurance at checkout.

See Phone plans

SIM only deals

Browse our range of SIM only deals and add Rapid Insurance at checkout.

See SIM only deals

“My phone is a vital tool in running the business and the fact that I had that replacement within four hours was absolutely essential. With Rapid Insurance, I’ve got reassurance that whenever anything unexpected happens, I’m covered.”

Always connected

As a small business owner, you’ll know how vital your phone is to staying connected to your customers and organising your day. With Vodafone Rapid you’ll have the assurance that whatever happens to your phone – whether it’s lost, stolen or accidentally damaged – we’ll aim to put a replacement in your hand within four hours, wherever you are in the UK.** 

Explore related solutions

One Net Anywhere 

Reassure customers with a single contact number that looks like a landline. 

See One Net Anywhere 

Business support

Access to HR and Legal experts, for your peace of mind as you focus on your business growth. 

Get Business support

Device support  

Instant access to expert technical support for the devices and gadgets you and your business rely on every day. 

Get Device support

Frequently Asked Questions

Will my replacement phone be the same as my current phone?
We’ll aim to replace your phone with a like-for-like model. However, where that’s not possible, you can choose to take an alternative phone to be delivered within 4 hours, or wait a bit longer for us to source an exact replacement.
If we need to source an exact replacement, delivery may be the following day (£10 per hour credit doesn’t apply in this instance).

There’s a small number of locations that we can’t promise to deliver to within 4 hours. These are mostly in the Highlands and Islands. Please see a list of affected postcodes below:
We’re unable to provide the Vodafone Rapid service to outdoor venues or events (such as festivals, parks or sporting events). You’ll be advised when you make your claim if this is the case. If you require delivery to a location that isn’t eligible for the Vodafone Rapid service, we’ll discuss alternative arrangements with you.

If you need to make a claim, you should tell us as soon as the damage or breakdown has occurred by calling 0330 041 6515. Standard call charges apply.
For each successful damage, theft or loss claim, an excess payment of £25, or £50 for Apple devices, is applicable on your policy.
To benefit from a 4-hour replacement phone with Vodafone Rapid, you'll need to make a claim before the daily cut off times:

  • Monday to Friday – 4pm

  • Saturday – 2pm

  • Bank Holidays – 2pm

Please note, the Rapid service isn't available on Sundays, Christmas Day, Boxing Day or New Year's Day. Please also note that replacements may be from refurbished stock and can only be delivered to a UK address. A small number of locations aren't eligible for 4-hour delivery.
The Rapid delivery service isn’t available for tablets.

The 4-hour delivery time begins when your claim is accepted. We'll send you a confirmation email shortly after the call.

In the event that we’re unable to get the phone to you within 4 hours, we’ll credit your account £10 for every hour beyond the 4 hours, up to a maximum of £40. See our terms and conditions [PDF 174KB] for more details.

No. You can nominate someone to receive the phone for you, as long as we’re delivering the replacement phone to the billing address on your account

We can deliver the phone almost anywhere in the UK. If it’s not at the billing address for your account, we’ll ask you to provide some ID when we arrive so we know it’s you (such as a passport, driving licence or bank card).
If you require delivery to a building with restricted access such as a hospital, airport, building site or police station, you’ll need to make yourself available in an area to which the general public has access.

*Up to a maximum of £40
**A small number of locations and venues aren't eligible for 4-hour delivery. You can find more information, along with details of our daily cut-off and opening times in our terms and conditions

Get in touch

1-9 employees

Give us a call – see how we can help your business reach its full potential.

0808 060 0802

Existing customers call 191

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