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Losing the use of your mobile device doesn’t just affect you – it can disrupt operations across your business.
That’s why Vodafone’s Business Insurance for devices is designed for a fast, effective response, so you can get back up and running, and stay connected – whatever happens.
A quarter of all smartphone owners have smashed their phone’s screen in the past two years
Mintel, 2018
| What you are covered for | Business Damage & Breakdown Insurance |
Business Damage & Breakdown Insurance including Rapid |
Business Standard Insurance |
Business Standard Insurance including Rapid |
|---|---|---|---|---|
|
Accidental Damage |
✔ |
✔ |
✔ |
✔ |
|
Theft |
✔ |
✔ |
||
|
Loss |
✔ |
✔ |
||
|
Mechanical Breakdown (out of warranty) |
✔ |
✔ |
✔ |
✔ |
|
Unlimited Worldwide Cover |
✔ |
✔ |
✔ |
✔ |
|
Vodafone Rapid (4-hour phone replacement service) |
✔ |
✔ |
||
|
5 Day Repair/Replacement |
✔ |
(for damage/breakdown) ✔ |
||
|
Next Day Device Replacement |
(for loss/theft) ✔ |
|||
|
Authorised user cover |
✔ |
✔ |
✔ |
✔ |
|
Tablet Cover |
✔ |
✔ |
||
|
Excess Charge |
£25 |
£25 |
£50 |
£50 |
|
Up to £200 Accessories Cover |
✔ |
✔ |
✔ |
✔ |
|
Monthly price per device |
£5 |
£6 |
£9 |
£10 |
If cover for a tablet is required, select a non-Rapid version (replacement tablets cannot be delivered via Rapid).
Replacement devices can only be delivered to UK addresses. Your business must be based in the UK and have a UK postcode. The business account holder who has a contract with us must be over 18 years old.
You can take out insurance when you buy your new device, or at any time as long as your device is less than 18 months old and you have an active Vodafone Airtime Plan with a Device Plan. You’ll then be charged once a month and the minimum term is three months. You can cancel at any point in your contract – we just need 30 days’ notice. If you cancel before the three-month minimum period is up, you’ll need to pay premiums for the rest of the three-month term.
You can make up to three successful claims in a 12-month period, at which point your policy will be cancelled.
Find more information in the insurance terms and conditions
For policies with Vodafone Rapid, we’ll aim to get a replacement device delivered to almost anywhere in the UK within 4 hours**– complete with a new SIM if you need one. To prove our commitment, we’ll even give you £10 for every full hour the delivery takes beyond the 4-hour window***.
No need to worry if your device stops working after its warranty has expired. Whichever cover you choose, once your claim has been approved we’ll repair or replace it.
We understand that devices may belong to the business as a whole and be shared between employees. That’s why our insurance automatically covers anyone who’s authorised to use the device in question – giving you one less thing to worry about.
Your employees need the flexibility to take phones and tablets anywhere, any time. If something should happen to a device on a business trip, a repair or replacement can be arranged as soon as your employee is back in the UK.
If you’re starting a new contract with us or renewing an existing one, simply add Vodafone Business Insurance to your account at the point of sale, whether that’s in store or by phone. You can also ask your account manager about this, or call 0333 304 3346 (standard call charges apply).*
If you’re looking to insure your phone or tablet after your contract has started, or want to insure a new device, you’ll need to call our dedicated insurance team on 0333 304 3346 (standard call charges apply).
If something is wrong with your device, whether it’s damaged, has been lost, stolen or has simply stopped working (out of warranty), it’s our job to get it sorted for you as quickly and painlessly as possible. And that’s our aim.
All you have to do is call us on 0333 304 3346 or +44 7836 191 191 from abroad and we'll get straight onto it. If you have Rapid on your policy please call 0330 041 6515 (opening hours - 8am-8pm Mon-Fri, 9am to 6pm Sat).
Once your claim is approved, you’ll be up and running again in no time. While you wait for your replacement or before you send it off for repair, if your device is damaged or has broken down we recommend you back it up to an external device or to the cloud if you can (we appreciate how important your contacts and data are to you). Remove any memory or SIM cards and remove 'find my phone', which can be accessed over the web as well as via your device if it’s working.
| What you are covered for | Business Damage & Breakdown Insurance |
Business Damage & Breakdown Insurance including Rapid |
Business Standard Insurance |
Business Standard Insurance including Rapid |
|---|---|---|---|---|
|
Accidental Damage |
✔ |
✔ |
✔ |
✔ |
|
Theft |
✔ |
✔ |
||
|
Loss |
✔ |
✔ |
||
|
Mechanical Breakdown (out of warranty) |
✔ |
✔ |
✔ |
✔ |
|
Unlimited Worldwide Cover |
✔ |
✔ |
✔ |
✔ |
|
Vodafone Rapid (4-hour phone replacement service) |
✔ |
✔ |
||
|
5 Day Repair/Replacement |
✔ |
(for damage/breakdown) ✔ |
||
|
Next Day Device Replacement |
(for loss/theft) ✔ |
|||
|
Authorised user cover |
✔ |
✔ |
✔ |
✔ |
|
Tablet Cover |
✔ |
✔ |
||
|
Excess Charge |
£25 |
£25 |
£50 |
£50 |
|
Up to £200 Accessories Cover |
✔ |
✔ |
✔ |
✔ |
|
Monthly price per device |
£5 |
£6 |
£9 |
£10 |
If cover for a tablet is required, select a non-Rapid version (replacement tablets cannot be delivered via Rapid).
Replacement devices can only be delivered to UK addresses. Your business must be based in the UK and have a UK postcode. The business account holder who has a contract with us must be over 18 years old.
You can take out insurance when you buy your new device, or at any time as long as your device is less than 18 months old and you have an active Vodafone Airtime Plan with a Device Plan. You’ll then be charged once a month and the minimum term is three months. You can cancel at any point in your contract – we just need 30 days’ notice. If you cancel before the three-month minimum period is up, you’ll need to pay premiums for the rest of the three-month term.
You can make up to three successful claims in a 12-month period, at which point your policy will be cancelled.
Find more information in the insurance terms and conditions
For policies with Vodafone Rapid, we’ll aim to get a replacement device delivered to almost anywhere in the UK within 4 hours**– complete with a new SIM if you need one. To prove our commitment, we’ll even give you £10 for every full hour the delivery takes beyond the 4-hour window***.
No need to worry if your device stops working after its warranty has expired. Whichever cover you choose, once your claim has been approved we’ll repair or replace it.
We understand that devices may belong to the business as a whole and be shared between employees. That’s why our insurance automatically covers anyone who’s authorised to use the device in question – giving you one less thing to worry about.
Your employees need the flexibility to take phones and tablets anywhere, any time. If something should happen to a device on a business trip, a repair or replacement can be arranged as soon as your employee is back in the UK.
If you’re starting a new contract with us or renewing an existing one, simply add Vodafone Business Insurance to your account at the point of sale, whether that’s in store or by phone. You can also ask your account manager about this, or call 0333 304 3346 (standard call charges apply).*
If you’re looking to insure your phone or tablet after your contract has started, or want to insure a new device, you’ll need to call our dedicated insurance team on 0333 304 3346 (standard call charges apply).
If something is wrong with your device, whether it’s damaged, has been lost, stolen or has simply stopped working (out of warranty), it’s our job to get it sorted for you as quickly and painlessly as possible. And that’s our aim.
All you have to do is call us on 0333 304 3346 or +44 7836 191 191 from abroad and we'll get straight onto it. If you have Rapid on your policy please call 0330 041 6515 (opening hours - 8am-8pm Mon-Fri, 9am to 6pm Sat).
Once your claim is approved, you’ll be up and running again in no time. While you wait for your replacement or before you send it off for repair, if your device is damaged or has broken down we recommend you back it up to an external device or to the cloud if you can (we appreciate how important your contacts and data are to you). Remove any memory or SIM cards and remove 'find my phone', which can be accessed over the web as well as via your device if it’s working.
For plans that include Vodafone Rapid, we'll aim to get a replacement phone delivered to almost anywhere in the UK within 4 hours** – complete with a new SIM, if you need one.
To prove our commitment, we’ll even give you £10 for every hour the delivery takes beyond the 4-hour window.***
* Excludes SIM only and Pay as you go plans
** A small number of locations and venues aren’t eligible for 4-hour delivery. You can find out more under geographical restrictions in our terms and conditions [PDF: 174KB]
*** Up to a maximum of £40.
| Vodafone | O2 (Tier based) |
EE (Tier Based) |
|
|---|---|---|---|
|
Full Cover Premium |
£10 | £15 | £14 |
|
Damage Only Premium |
£6 | £9 | £10.08 |
|
Replacement Service |
4 Hour Replacement Next day Exchange |
3-5 day standard service Next Day Exchange |
Next Day Exchange |
|
Late Service Credit |
£10 Credit per hour (up to £40 for late delivery) | None | None |
|
Excess |
£25 (Non-Apple) £50 (Apple) |
£60 (standard service) £90 (next day service) |
£120 (repair and replacement) |
Market comparison information correct as of 08 April 2022 for a typical Samsung Galaxy S22 Ultra 128GB device (optional free gifts and volume discounts are not represented in the table above).
To find full insurance terms, visit our terms and conditions > Business > Insurance > Insurance - Current
Vodafone Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution activity (Financial Services Register No. 712210) Registered in England and Wales. Company Number 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.
Vodafone Business Insurance is underwritten by Assurant General Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202735) Registered in England and Wales. Company Number 02341082. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.
Vodafone Business Insurance is administered by Lifestyle Services Group Limited. Vodafone Insurance Services is a trading name of Lifestyle Services Group Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Register no. 315245) Registered in England and Wales. Company Number 05114385. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.
| What you are covered for | Corporate Damage & Breakdown Insurance |
Corporate Damage & Breakdown Insurance Including Rapid |
Corporate Standard Insurance |
Corporate Standard Insurance Including Rapid |
|---|---|---|---|---|
|
Accidental Damage |
✔ |
✔ |
✔ |
✔ |
|
Theft |
✔ |
✔ |
||
|
Loss |
✔ |
✔ |
||
|
Mechanical Breakdown (out of warranty) |
✔ |
✔ |
✔ |
✔ |
|
Unlimited Worldwide Cover |
✔ |
✔ |
✔ |
✔ |
|
Vodafone Rapid (4-hour phone replacement service) |
✔ |
✔ |
||
|
Next Day Device Replacement |
✔ |
✔ |
||
|
Authorised user cover |
✔ |
✔ |
✔ |
✔ |
|
Tablet Cover |
✔ |
✔ |
||
|
Excess Charge |
£25 |
£25 |
£50 |
£50 |
|
Up to £200 Accessories Cover |
✔ |
✔ |
✔ |
✔ |
|
Monthly price per device |
£5 |
£6 |
£9 |
£10 |
If cover for a tablet is required, select a non-Rapid version (replacement tablets cannot be delivered via Rapid).
Replacement devices can only be delivered to UK addresses.
You can take out insurance cover at any point in a contract, charged on a monthly basis (minimum term is 3 months). You can cancel at any point in your contract too – we just need 30 days’ notice. If you cancel before the 3-month minimum period is up, you’ll need to pay premiums for the rest of the 3-month term, at which point your policy will be cancelled
You can make up to 3 successful claims in a 12-month period, at which point your policy will be cancelled.
Devices registered with the Apple Device Enrolment Program are not eligible for Vodafone Rapid.
For policies with Vodafone Rapid, we’ll aim to get a replacement device delivered to almost anywhere in the UK within 4 hours**– complete with a new SIM if you need one. To prove our commitment, we’ll even give you £10 for every full hour the delivery takes beyond the 4-hour window***.
No need to worry if your device stops working after its warranty has expired. Whichever cover you choose, once your claim has been approved we’ll repair or replace it.
We understand that devices may belong to the business as a whole and be shared between employees. That’s why our insurance automatically covers anyone who’s authorised to use the device in question – giving you one less thing to worry about.
Your employees need the flexibility to take phones and tablets anywhere, any time. If something should happen to a device on a business trip, a repair or replacement can be arranged as soon as your employee is back in the UK.
If you’re starting a new contract with us or renewing an existing one, simply add Vodafone Corporate Insurance to your account. You can ask your account manager about this. Or call 0333 304 3346 (standard call charges apply).*
If you’re looking to insure phones or tablets after your contract has started, or want to insure a new device, simply call our dedicated insurance team on 0333 304 3346 (standard call charges apply).
If something is wrong with your device, whether it’s damaged, has been lost, stolen or has simply stopped working (out of warranty), it’s our job to get it sorted for you as quickly and painlessly as possible. And that’s our aim.
All you have to do is call us on 0333 304 3346 or +44 7836 191 191 from abroad and we'll get straight onto it. If you have Rapid on your policy please call 0330 041 6515 (opening hours - 8am-8pm Mon-Fri, 9am to 6pm Sat).
Once your claim is approved, you’ll be up and running again in no time. While you wait for your replacement or before you send it off for repair, if your device is damaged or has broken down we recommend you back it up to an external device or to the cloud if you can (we appreciate how important your contacts and data are to you). Remove any memory or SIM cards and remove 'find my phone', which can be accessed over the web as well as via your device if it’s working.
| What you are covered for | Corporate Damage & Breakdown Insurance |
Corporate Damage & Breakdown Insurance Including Rapid |
Corporate Standard Insurance |
Corporate Standard Insurance Including Rapid |
|---|---|---|---|---|
|
Accidental Damage |
✔ |
✔ |
✔ |
✔ |
|
Theft |
✔ |
✔ |
||
|
Loss |
✔ |
✔ |
||
|
Mechanical Breakdown (out of warranty) |
✔ |
✔ |
✔ |
✔ |
|
Unlimited Worldwide Cover |
✔ |
✔ |
✔ |
✔ |
|
Vodafone Rapid (4-hour phone replacement service) |
✔ |
✔ |
||
|
Next Day Device Replacement |
✔ |
✔ |
||
|
Authorised user cover |
✔ |
✔ |
✔ |
✔ |
|
Tablet Cover |
✔ |
✔ |
||
|
Excess Charge |
£25 |
£25 |
£50 |
£50 |
|
Up to £200 Accessories Cover |
✔ |
✔ |
✔ |
✔ |
|
Monthly price per device |
£5 |
£6 |
£9 |
£10 |
If cover for a tablet is required, select a non-Rapid version (replacement tablets cannot be delivered via Rapid).
Replacement devices can only be delivered to UK addresses.
You can take out insurance cover at any point in a contract, charged on a monthly basis (minimum term is 3 months). You can cancel at any point in your contract too – we just need 30 days’ notice. If you cancel before the 3-month minimum period is up, you’ll need to pay premiums for the rest of the 3-month term, at which point your policy will be cancelled
You can make up to 3 successful claims in a 12-month period, at which point your policy will be cancelled.
Devices registered with the Apple Device Enrolment Program are not eligible for Vodafone Rapid.
For policies with Vodafone Rapid, we’ll aim to get a replacement device delivered to almost anywhere in the UK within 4 hours**– complete with a new SIM if you need one. To prove our commitment, we’ll even give you £10 for every full hour the delivery takes beyond the 4-hour window***.
No need to worry if your device stops working after its warranty has expired. Whichever cover you choose, once your claim has been approved we’ll repair or replace it.
We understand that devices may belong to the business as a whole and be shared between employees. That’s why our insurance automatically covers anyone who’s authorised to use the device in question – giving you one less thing to worry about.
Your employees need the flexibility to take phones and tablets anywhere, any time. If something should happen to a device on a business trip, a repair or replacement can be arranged as soon as your employee is back in the UK.
If you’re starting a new contract with us or renewing an existing one, simply add Vodafone Corporate Insurance to your account. You can ask your account manager about this. Or call 0333 304 3346 (standard call charges apply).*
If you’re looking to insure phones or tablets after your contract has started, or want to insure a new device, simply call our dedicated insurance team on 0333 304 3346 (standard call charges apply).
If something is wrong with your device, whether it’s damaged, has been lost, stolen or has simply stopped working (out of warranty), it’s our job to get it sorted for you as quickly and painlessly as possible. And that’s our aim.
All you have to do is call us on 0333 304 3346 or +44 7836 191 191 from abroad and we'll get straight onto it. If you have Rapid on your policy please call 0330 041 6515 (opening hours - 8am-8pm Mon-Fri, 9am to 6pm Sat).
Once your claim is approved, you’ll be up and running again in no time. While you wait for your replacement or before you send it off for repair, if your device is damaged or has broken down we recommend you back it up to an external device or to the cloud if you can (we appreciate how important your contacts and data are to you). Remove any memory or SIM cards and remove 'find my phone', which can be accessed over the web as well as via your device if it’s working.
For plans that include Vodafone Rapid, we'll aim to get a replacement phone delivered to almost anywhere in the UK within 4 hours** – complete with a new SIM, if you need one.
To prove our commitment, we’ll even give you £10 for every hour the delivery takes beyond the 4-hour window.***
*Excludes SIM only and Pay as you go plans
** A small number of locations and venues aren’t eligible for 4-hour delivery. You can find out more under geographical restrictions in our terms and conditions [PDF: 1.6MB]
*** Up to a maximum of £40.
| Vodafone | O2 (Tier based) |
EE (Tier Based) |
|
|---|---|---|---|
|
Full Cover Premium |
£10 | £15 | £14 |
|
Damage Only Premium |
£6 | £9 | £10.08 |
|
Replacement Service |
4 Hour Replacement Next day Exchange |
3-5 day standard service Next Day Exchange |
Next Day Exchange |
|
Late Service Credit |
£10 Credit per hour (up to £40 for late delivery) | None | None |
|
Excess |
£25 (Non-Apple) £50 (Apple) |
£60 (standard service) £90 (next day service) |
£120 (repair and replacement) |
Market comparison information correct as of 08 April 2022 for a typical Samsung Galaxy S22 Ultra 128GB device (optional free gifts and volume discounts are not represented in the table above).
To find full insurance terms, visit our terms and conditions > Business > Insurance > Insurance - Current
Vodafone Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution activity (Financial Services Register No. 712210) Registered in England and Wales. Company Number 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.
Vodafone Business Insurance is underwritten by Assurant General Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202735) Registered in England and Wales. Company Number 02341082. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.
Vodafone Business Insurance is administered by Lifestyle Services Group Limited. Vodafone Insurance Services is a trading name of Lifestyle Services Group Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Register no. 315245) Registered in England and Wales. Company Number 05114385. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.
Give us a call, or speak to your account manager, to find out how our business insurance can keep you connected.
Existing customers call 191
