Deliver a seamless customer experience with Avaya Oceana from Vodafone
A premises-based contact centre solution for today’s fast-paced digital world
Today’s digitally aware customer expects a new level of service. You need to be available at any time, through any channel (text, chat, email or phone) and always have their history to hand. Easily meet and exceed those expectations with Avaya Oceana from Vodafone.
89% of businesses are expected to mostly compete on customer experience in the next few years.
Gartner, via Acquire
Deliver a truly digital customer service experience
With Avaya Oceana, your customers can reach your support agents through any channel – including chat, email, social media, text message, voice, video, screen sharing intelligent chatbot, and more. Your agent will be able to respond using a single intuitive interface and see any previous conversations across all communication channels.
Access the information you need in real time
Avaya Oceana integrates seamlessly with your Customer Relations Management (CRM) and other systems, so your agents can easily access the information they need to deliver a fast and efficient service. They can even use it to reach out to subject matter experts, route a call to them and track the resulting conversation.
Map the full customer journey
Avaya Oceana lets you track all your customers’ interactions with you, their device and their location. Combined with Avaya Analytics, this data can be used to automatically route the customer to the right agent, inform real-time decision-making and deliver valuable business insights.
Switch between channels on one simple interface
Workspaces - a browser-based desktop app - lets your agents handle multiple interactions across different channels simultaneously – and allows them to see the conversation history across all channels at a glance. This means they can solve issues faster, and deliver a more personal service.
Benefits at a glance
Engage customers through any channel they choose
Simplify complex tasks with drag and drop interface
Track customer journey to make smarter decisions
Automatically route customers to the best agent
Intuitive workspaces reduce agent stress and turnover
Gain powerful insights with intelligent analytics
Why choose Avaya Oceana from Vodafone?
Leap ahead of competitors by offering your customers a truly differentiated experience. Avaya Oceana lets you deliver a more personalised service, informed by a comprehensive view of all touch points from one end of the customer journey to the other.
Avaya Oceana and Avaya Analytics can be true game changers for your business. Learn more today so you can enjoy real digital transformation, ahead of your competitors, and at the same time get out in front of your customers’ growing expectations.
Get in touch to find the perfect solution for you
Whatever your business size or sector, we can help find the right communications solution to help you collaborate more efficiently and deliver seamless customer service across multiple channels.