Deliver a seamless customer experience with Avaya Oceana from Vodafone

With Avaya Oceana, your customers can reach your support agents through any channel – including chat, email, social media, text message, voice, video, screen sharing intelligent chatbot, and more. Your agent will be able to respond using a single intuitive interface and see any previous conversations across all communication channels.

Avaya Oceana lets you track all your customers’ interactions with you, their device and their location. Combined with Avaya Analytics, this data can be used to automatically route the customer to the right agent, inform real-time decision-making and deliver valuable business insights.