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A premises-based contact centre solution for today’s fast-paced digital world

Today’s digitally aware customer expects a new level of service. You need to be available at any time, through any channel (text, chat, email or phone) and always have their history to hand. Easily meet and exceed those expectations with Avaya Oceana from Vodafone.

89% of businesses are expected to mostly compete on customer experience in the next few years.

Gartner, via Acquire

Benefits at a glance

Converged proposition

Engage customers through any channel they choose
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Simplify complex tasks with drag and drop interface
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Track customer journey to make smarter decisions
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Automatically route customers to the best agent
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Intuitive workspaces reduce agent stress and turnover
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Gain powerful insights with intelligent analytics

Why choose Avaya Oceana from Vodafone?

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Leap ahead of competitors by offering your customers a truly differentiated experience. Avaya Oceana lets you deliver a more personalised service, informed by a comprehensive view of all touch points from one end of the customer journey to the other.

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Avaya Oceana and Avaya Analytics can be true game changers for your business. Learn more today so you can enjoy real digital transformation, ahead of your competitors, and at the same time get out in front of your customers’ growing expectations.

Get in touch to find the perfect solution for you

Whatever your business size or sector, we can help find the right communications solution to help you collaborate more efficiently and deliver seamless customer service across multiple channels.

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