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Industry expertise: Insurance

To gain the competitive edge, in the insurance industry you need to deliver an outstanding customer experience.

The insurance industry has seen a lot of changes in recent years, and the need to have that competitive edge is greater than ever. A combination of factors at a time when regulation is tightening has made competition between insurance providers fiercer than ever, putting pressure and focus onto your headline premiums.

Customer expectations are higher than ever, too. This, coupled with the rise in competition, has led to power shifting from the suppliers to the consumer. Insurance providers now need to move away from traditional business models, shape insurance products into more than just a commodity service, and deliver a customer experience that goes above and beyond expectations.

Tackling insurance challenges

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Adapting to new regulations

The recent fiscal crisis has led to a number of broad regulatory reforms, aimed at improving risk management and solvency. More demanding regulation within the market, together with rating and compliance agencies, mean insurance firms have to perform in a much more agile way to meet new, tougher and more complex requirements.
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Embracing new innovations

It's vital for insurance firms to not simply react to changes in the market, but to lead the way, using new and innovative products to shape their offers, services and customer interactions. Mobile, contextual and behavioural-based services are emerging, re-engaging consumers with what has been considered as a largely traditional industry until now.
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Changing relationships

Insurance firms are now evolving, moving away from a price-driven model to newer ways of working and a more engaged relationship with their customers. The macro-economic trend of digitisation is almost as dated as the traditional, transactional customer relationship, so you need to look towards online, social and media channels for better customer interactions.

Recommended solutions

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Connect your machines and devices to our mobile network and turn them into intelligent assets, automating your processes and reducing risk, costs, and repair time.

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Communicate with your customers using the method they want, on the device they want, with a multi-channel experience that includes phone, email, live chat and social media solutions.

One Net Enterprise

Bring your fixed and mobile services together for an integrated and agile way of working in a single cloud-based system that boasts an extensive suite of communication and collaboration tools.

Vodafone Global Enterprise

If your organisation works in multiple territories, our innovative products and services will keep you agile and competitive on a worldwide scale, removing complexity with a single contract and services agreement.

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

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