How do I register for Vodafone Device Support?

To register for Vodafone Device Support, please follow these steps: Once you have an eligible Vodafone Small Business plan or have chosen Vodafone Device Support as an add-on, you’ll receive a text message to your Vodafone mobile device The text message will contain a link – tap on it to go to the app in either the Apple App Store or Google Play Store Tap Install or Get to download the Device Support app Once you’ve downloaded the app, open it and set up your account login details by creating a username and password

How do I access tech support in the Device Support app and what does this include?

The Technical Support function can be accessed through the chat function in the Device Support app. This is available for your own device and any other connected devices– for example, a tablet, printer or smart TV.

How does the Vodafone Device Support app help me if I’ve lost my phone?

Once you have a replacement device, you can download the Vodafone Device Support app and tap on the Restore Back-Up section of the app. This will download any data previously held within your storage allowance.

Is the Device Support app available for all devices?

Vodafone Device Support is available on all iOS and Android mobile phones. Vodafone Device Support isn’t available on Windows devices. Download it from the Apple App Store or Google Play Store.

What features are available with Vodafone Device Support?

The Device Support app features are available for both iOS and Android customers. These include the following: 100GB of cloud storage Backup and restore your documents, photos, videos, music, contacts, events, texts, picture messages and call logs Access to knowledgeable technical experts over the phone or by tapping Live help – get support for mobile devices, as well as tablets, printers and other connected devices within your business Daily tips for making the most of your device Step-by-step troubleshooting guides Device health scan Data monitoring Battery boost Data speed test Charging test Battery performance analysis Other features are available only to Android customers: Antivirus protection Device heat reduction Remote lock/wipe function Device locator

How can I optimise my device's performance?

Once you download and register for the Vodafone Device Support app, you'll enjoy the following features that will optimise the performance of your device: Performance monitoring and troubleshooting: run diagnostics to monitor the performance of your device and solve small issues before they become big problems Data monitoring: avoid going over your data allowance Battery forecast and boost: monitor battery life and boost performance by providing information and tips on how to optimise your battery usage Storage manager: maximise your available storage with access to current and available storage, including information on which features of your device are using the most space Live help: tap to chat to one of our technical experts who will walk you through the troubleshooting process and assist in resolving your query

Device Support | Small business tech support

Device Support

Instant access to expert technical support for the devices and gadgets you and your business rely on every day. Included free on our 36-month plans or add to any other plan from £2 a month (exc. VAT).
Get Device Support today

Device Support Intro

How it works

Your business relies on multiple connected devices working seamlessly. Whether it’s your phone, tablet, printer or smart home devices, Device Support takes the stress out of fixing things – just chat to a tech expert right away. Also, safeguard your business and customer data with bank-level encrypted cloud storage.

Benefits

Answers when you need them

‘Tap-to-chat’ tech support 7 days a week, 8am-9pm (from 9am on weekends).

100GB of secure cloud storage

To keep your data safe and easy to restore – plus bank-level encryption.

Jargon-free

Expertise you can understand, fixes you can follow.

Covers all your connected devices

Smartphone, printers, tablets, connected speakers and more.

Vodafone Device Support Phone Working Hard

Make sure your phone is working as hard as your team

As a small business owner, you rely on your phone or tablet for all kinds of daily tasks – so you need it to stay at peak performance. The Device Support app checks your phone daily, monitoring battery use, charging speed, data speed and more. Plus, it offers daily tips to help you get the most from your device.

Relax with secure back up for all your data and contacts – even if you lose your phone

When you run your business from your phone, losing it can be a disaster. Device Support lets you securely back up all your contacts and documents, (up to 100GB). Simply install Device Support on your replacement phone and tap Restore backup.

Device Support

Device Support Intro