Vodafone Device Support

To register for Vodafone Device Support, please follow these steps:  

1. Once you have an eligible Vodafone Small Business plan or have chosen Vodafone Device Support as an add-on, you’ll receive a text message to your Vodafone mobile device
2. The text message will contain a link – tap on it to go to the app in either the Apple App Store or Google Play Store 
3. Tap Install or Get to download the Device Support app
4. Once you’ve downloaded the app, open it and set up your account login details by creating a username and password
5. Once logged in, you can access the Vodafone Device Support features

Once you download and register for the Vodafone Device Support app , you'll enjoy the following features that will optimise the performance of your device:

• Performance monitoring and troubleshooting: run diagnostics to monitor the performance of your device and solve small issues before they become big problems
• Data monitoring: avoid going over your data allowance
• Battery forecast and boost: monitor battery life and boost performance by providing information and tips on how to optimise your battery usage
• Storage manager: maximise your available storage with access to current and available storage, including information on which features of your device are using the most space
• Live help: tap to chat to one of our technical experts who will walk you through the troubleshooting process and assist in resolving your query

The Technical Support function can be accessed through the chat function in the Device Support app. This is available for your own device and any other connected devices– for example, a tablet, printer or smart TV.

Vodafone Device Support is available on all iOS and Android mobile phones. Vodafone Device Support isn’t available on Windows devices. Download it from the Apple App Store or Google Play Store from our Device Support page.

Once you have a replacement device, you can download the Vodafone Device Support app and tap on the Restore Back-Up section of the app. This will download any data previously held within your storage allowance.