The Vodafone Device Support app* will go a long way to look after your business and optimise your device, so you can stay connected while on the go.
Easily store and access any important content from your phone, with 100GB of cloud storage. Should anything happen to your phone, you can rest easy thanks to bank-level encryption and easy data restoration. Regular health checks will keep your device running in top form and live technical support is ready to help with a simple tap-to-chat feature. Live support isn’t only available for your mobile but tablets, printers and other connected devices as well.
* Available on Small Business plans purchased after 12th September 2018. **The price will be added to your monthly bill and will renew automatically on your billing date each month. ***Support lines are open: 8am-9pm Monday-Friday and 9am-9pm Saturday-Sunday
Your virtual tech expert
Your virtual techexpert
Secure cloud storage, device health checks and speedy technical support – see how the Vodafone Device Support app will look after your business and device, with simple, jargon-free language.
100GB cloud storage
Keep your business documents, videos and contacts stored safely.
Protect your business
If your phone is stolen or lost, bank-level encryption will keep your stored information safe. Once you have a replacement device, you can restore back-up data with ease.
Optimise your device
Regular health checks are sure to keep your device in top form, including a Device Health Scan, Battery Boost, and Charging Test.
Live technical support
Get help for your mobile phone and other devices in your business by messaging or calling our technical experts through the app.
Would you like to add Device Support to your existing plan as an Extra?
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Frequently Asked Questions
What features are available with Vodafone Device Support?
The Device Support app features are available for both iOS and Android customers. These include the following:
· 100GB of cloud storage
· Backup and restore your documents, photos, videos, music, contacts, events, texts, picture messages and call logs
· Access to knowledgeable technical expert over the phone or by tapping Live help – get support for mobile devices, as well as tablets, printers and other connected devices within your business
· Daily tips for making the most of your device
· Step-by-step troubleshooting guides
· Device health scan
· Data monitoring
· Battery boost
· Data speed test
· Charging test
· Battery performance analysis
Other features are available only to Android customers:
· Antivirus protection
· Device heat reduction
· Remote lock/wipe function
· Device locator
How do I register for Vodafone Device Support?
To register for Vodafone Device Support, please follow these steps:
Once you have an eligible Vodafone Small Business plan or have chosen Vodafone Device Support as an add-on, you’ll receive a text message to your Vodafone mobile device
Tap Install or Get to download the Device Support app
Once you’ve downloaded the app, open it and set up your account login details by creating a username and password
Once logged in, you can access the Vodafone Device Support features
How can I optimise my device's performance?
Once you download and register for the Vodafone Device Support app , you'll enjoy the following features that will optimise the performance of your device:
Performance monitoring and troubleshooting: run diagnostics to monitor the performance of your device and solve small issues before they become big problems
Data monitoring: avoid going over your data allowance
Battery forecast and boost: monitor battery life and boost performance by providing information and tips on how to optimise your battery usage
Storage manager: maximise your available storage with access to current and available storage, including information on which features of your device are using the most space
Live help: tap to chat to one of our technical experts who will walk you through the troubleshooting process and assist in resolving your query
How do I access tech support in the Device Support app and what does this include?
The Technical Support function can be accessed through the chat function in the Device Support app. This is available for your own device and any other connected devices– for example, a tablet, printer or smart TV.
Is the Device Support app available for all devices?
Vodafone Device Support is available on all iOS and Android mobile phones. Vodafone Device Support isn’t available on Windows devices. Download it from the Apple App Store or Google Play Store from our Device Support page.
How does the Vodafone Device Support app help me if I’ve lost my phone?
Once you have a replacement device, you can download the Vodafone Device Support app and tap on the Restore Back-Up section of the app. This will download any data previously held within your storage allowance.
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Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.