Vodafone Rapid

There’s a small number of locations that we can’t promise to deliver to within 4 hours. These are mostly in the Highlands and Islands. Please see a list of affected postcodes below:

We’re unable to provide the Vodafone Rapid service to outdoor venues or events (such as festivals, parks or sporting events). You’ll be advised when you make your claim if this is the case. If you require delivery to a location that isn’t eligible for the Vodafone Rapid service, we’ll discuss alternative arrangements with you.

The following activities aren’t covered by the Email and Maps Pass and will use your monthly data allowance:

• Accessing emails and maps through a browser
• Updating apps
• Viewing content, including videos, from links that take you to another app or website that isn’t included in the Email and Maps Pass. If you click on a link that takes you out of an app that’s included in your inclusive Pass (such as Google Calendar through the Gmail app), data used within that second app will come out of your monthly data allowance.
  • For example, if you click on a link in an email in your Gmail account, and the link takes you out of the Gmail app and to another website, then the data for accessing that website will be taken out of your monthly allowance

Please note: some apps display adverts which will use your monthly data allowance. Extensions or third party content such as location sharing or tracking, downloading and sending GIFs, sharing shopping links, the sticker market, external videos or maps and any app analytics may also come out of your monthly data allowance.

Find out what is and isn’t covered when roaming

The 4-hour delivery time begins when your claim is accepted. We'll send you a confirmation email shortly after the call.

In the event that we’re unable to get the phone to you within 4 hours, we’ll credit your account £10 for every hour beyond the 4 hours, up to a maximum of £40. See our terms and conditions [PDF 115KB] for more details.

No. You can nominate someone to receive the phone for you, as long as we’re delivering the replacement phone to the billing address on your account.

We can deliver the phone almost anywhere in the UK. If it’s not at the billing address for your account, we’ll ask you to provide some ID when we arrive so we know it’s you (such as a passport, driving licence or bank card).

If you require delivery to a building with restricted access such as a hospital, airport, building site or police station, you’ll need to make yourself available in an area to which the general public has access.

If you’re able to, back your phone up so you can transfer your data to the replacement device.

If you have an iPhone and have damaged it, turn off ‘Find my Phone’ before handing it over.

If your phone has been stolen, you’ll need to provide a crime reference number. To get this, report your phone as stolen at your local police station or call 101.