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Vodafone Rapid

We’re committed to supporting you, which is why we’ve introduced Vodafone Rapid as part of our insurance cover. With this service we aim to get you back up and running as soon as possible if your phone is accidentally damaged, lost or stolen, or breaks down.

If you have Vodafone Rapid, we’ll aim to get a replacement phone to you within four hours, almost anywhere in the UK*. In fact, we’re so committed to keeping you connected that, for every hour you’re waiting beyond the four hours, we’ll give you £10**.

Vodafone Rapid is available on all Business mobile plans when insurance is added – and on some small business mobile solutions it’s included for free. Note that devices registered with the Apple Device Enrolment Program are not eligible for Vodafone Rapid.

See how Vodafone Rapid can help you get back up and running again.

See how Vodafone Rapid can help you get back up and running again

Download video transcript [PDF: 57.2KB]

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0808 060 0802

free from your Vodafone mobile.

Existing customers

191

free from your Vodafone mobile.

Request a callback

Benefits

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Stay connected, no matter what

Even if the worst happens to your phone, it doesn’t mean the worst for your business. We’ll aim to deliver your replacement phone within four hours, almost anywhere in the UK*.
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Our commitment to you

We’re so committed to getting you up and running again that we’ll credit you £10 for every hour we’re over the 4-hour delivery window**.
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Easy to claim

The process is simple. There are no forms to fill in and you don’t even need to be around for delivery – simply nominate someone else to receive your replacement phone at your billing address or have it delivered to wherever you are.
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Ready to go

Your phone will come with battery charge so it’s ready to go. And we’ll help you set it up and transfer your number across.

How does it work?

Chat

Call us

We’ll take care of everything for you. There’s no need to fill in any forms and, where possible, we’ll get you a replacement phone exactly the same as your old one, along with a new SIM if needed.
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We’ll keep you updated

Once your claim is approved, then we’ll take care of the rest. We’ll send you an email to confirm that your replacement phone is on its way, along with an estimated delivery time.
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A replacement phone within four hours

We’ll aim to deliver a replacement phone within 4 hours to your chosen address, or to a person you’ve nominated at your billing address. For every hour beyond the 4 hours, we’ll credit your account with £10 (up to a maximum of £40). Exclusions apply -see terms and conditions [PDF: 119KB]
headphones

Help is on hand

If you need support setting up your replacement phone, transferring your number across or with anything else, just call us and we’ll be happy to help.

* A small number of locations and venues aren’t eligible for 4-hour delivery. You can find more information, along with details of our daily cut off and opening times in our terms and conditions [PDF: 119KB]
** Up to a maximum of £40.

How do I get Vodafone Rapid?

Vodafone Rapid is part of our Business insurance cover options, which are available to all Vodafone business customers. To add insurance to your account simply call 0333 304 3346 (standard charges apply). Find out more about insurance cover.

Vodafone Rapid is included at no extra cost, along with Business Damage and Breakdown Insurance, with some of our small business solutions.

See how Vodafone helped Forelock and Load prepare for the unexpected

See how Vodafone helped Forelock and Load prepare for the unexpected

With Vodafone Rapid we’re there when you need us most – even in the most unlikely situations. Find out how we helped one customer, whose phone got mistaken for a tasty treat.

How much does it cost?

There are two insurance cover options that include Vodafone Rapid:

  • Business Damage and Breakdown Insurance with Rapid – £6 per phone per month
     
  • Business Standard Insurance (which also includes loss and theft) with Rapid – £10 per phone per month
Download the Vodafone Rapid brochure [PDF: 9 MB]

Frequently Asked Questions

Will my replacement phone be the same as my current phone?

Where in the UK can’t you provide the 4-hour replacement?

Do I need to register my claim before a certain time?

When does the 4-hour delivery time begin?

What if my phone doesn’t arrive within 4 hours?

Do I need to receive the replacement phone in person?

What if I need the phone to be delivered to another address?

What should I do before I make a claim?

Why Vodafone

Innovating to stay ahead

Delivering superior customer service and support

Offering greater value

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0808 060 0802

free from your Vodafone mobile.

Existing customers

191

free from your Vodafone mobile.

Request a callback