I'm a vulnerable customer - what services are available for me?
Text to speech, speech to text use text relay for calls through a third-party operator
Braille, large print, audio, cream-coloured backgrounds – we can provide information in a format that works for you
Find a telephone number use our free directory enquiry service if you have restricted vision, or any other disabilities which may make it difficult to hold or read a telephone directory. Register for directory enquiries
999 BSL – Emergency Video Relay Service – if you're a British Sign Language user, you can contact the emergency services through an online interpreter
For a full list of the services that we offer, you can see our Supporting vulnerable customers page
Call our dedicated accessibility team on 0333 304 3222 (free from your Vodafone mobile, otherwise standard charges apply).
Our phone lines are open Monday to Friday, 8am to 10pm and Saturday to Sunday, 8am to 8pm.
Our dedicated Accessibility team are here to help customers with accessibility needs. If you don’t have accessibility needs, please call 191 or start a chat with us: