How do I book my device in for a repair?
You can get your device repaired under warranty or outside of warranty (there’ll be a charge if you’re outside of warranty).
Find out if your repair is likely to be covered under warranty - this will depend on the type of repair you need, the condition of your device and the length of your warranty.
Want book a repair?
If your repair or your device isn’t covered by our warranty, you can pay to get your device fixed. To book a repair, call191 free from your Vodafone mobile, chat to us online or visit us in store
How to send us your device:
When you book your repair, you can choose how you send us your device:
Post your device
We’ll email you a Royal Mail label, or you can choose to use a DHL drop off point
Package up your device
Take the package to your nearest Post Office or DHL drop off point
After we’ve repaired your device, we’ll arrange for a courier to bring it back to you
Get a courier to pick up your device
Package up your device
A courier will collect your package
After we’ve repaired it, we’ll arrange for a courier to bring it back to you