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Hogg Robinson Group

Connecting people to places

The corporate travel expert answers clients’ calls faster and introduces a more flexible way of working.

Hogg Robinson Group is an award-winning corporate services company, booking and managing the travel requirements of hundreds of corporate clients all over the world.

Needing to simplify the management of their communications, they migrated nine different phone systems into one consolidated service with our unified communications solution. Now calls from clients are routed to the right person and answered faster than before, whatever time of day (or night) they come in – essential for an international enterprise.

The new system also meets corporate objectives for staff retention and service delivery by accommodating home workers in one seamless solution.

“Vodafone is best in class in terms of strategy, infrastructure and products and best placed to make the most of these converged technologies.”
Neil Kirk, Head of Unified Communications, Hogg Robinson Group

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0845 241 9560

Calls cost 2p per minute plus your phone company’s access charge.

Benefits

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Improved customer experience

Calls are now answered faster by the right client team thanks to an intelligent routing system that works across all their call centres.
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Increased staff flexibility

A single system means all contact centres can be managed as one, and virtual teams can easily be created with the right staff, regardless of where they’re based.
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Free internal calls

Following the switch from fixed line to non-geographic numbers over WAN, there are no charges for internal calls.
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Better staff retention

Providing call centre employees with home working options improves staff retention.

Related solutions

Why Vodafone

Innovating to stay ahead

Delivering superior customer service and support

Offering greater value

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0845 241 9560

Calls cost 2p per minute plus your phone company’s access charge.

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