The strategic outsourcing specialist uses new mobile devices to make significant savings through our strategic transformation programme, Better Ways of Working.
Mitie is a £2 billion revenue business with more than 70,000 employees in the UK and Europe, specialising in strategic outsourcing, energy, property and facilities management services.
Mitie were keen to improve their operational efficiency and sought the assistance of our Better Ways of Working team. Our expert consultants undertook an in-depth investigation into the way their employees work, the technology available to them, and the way they used their work spaces.
The results showed Mitie where they could make significant improvements. Empowered with this knowledge, they took the first steps on the road to transformation. They began by rolling out rugged PDA devices direct to engineers, reducing admin costs and eliminating around a million pieces of paperwork a year.
“Vodafone’s approach was structured, professional and open minded. Because Vodafone went into such detail it enabled us to create a thorough set of recommendations and develop a robust business case.” Simon Priestley, Solutions Director, Mitie
Engineers now use ruggedised devices to provide first line support services on location, saving valuable time and reducing internal management costs.
Reduction in paper usage
Increased mobile working has seen improved productivity and fewer errors, and crucially has saved an estimated one million pieces of paper in the process.
Better use of space
The business became more productive by simply rearranging their workspace – people were losing up to one hour every day due to the distraction caused by noisy areas.
Invaluable business insights
Our in-depth investigation uncovered key information about mobile working – 30% of employees want it, while 30% of those who already do experience network problems – that has helped shape Mitie’s future plans.