Wray Castle

Training telecoms specialists

The telecoms training provider responds to customers more quickly and flexibly, delivering training to some of the world’s largest telecoms companies.

Originally a college for Merchant Navy radio officers, Wray Castle now provides cutting-edge training to some of the world’s largest telecoms companies.

The training team have worked hard to develop relationships with their customers, but a busy schedule meant they weren’t always easy to reach by phone. Wray Castle needed a phone system that improved internal communications and allowed their team to be contactable whether they’re out of the office or with another customer.

Wray Castle chose One Net Business, our secure, cloud-based phone system that consolidates fixed and mobile lines.

“One Net Business makes everybody in the company contactable for the customer. It’s a great tool that’s really changed the way customers get in touch with us.”
Karl van Heeswijk, Telecoms Trainer, Wray Castle

Vodafone UK One Net Business – Wray Castle Case Study

See how One Net Business helped Wray Castle be more responsive to customers

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0808 004 4504

Calls to this number are free.

Benefits

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More responsive

Trainers can be reached at more times, and in more places, now that their fixed and mobile phones are connected with a single number.
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No unanswered calls

Customers always get a response from someone inside the business thanks to ‘hunt groups’ diverting calls to available colleagues.
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More choice for customers

Customers get the technical answers they need from the new technical support line, ensuring they get the right answers from the right team.
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One Net, one bill

A single contract and bill for all their communications needs has reduced costs and given Wray Castle more time to focus on its customers.

Related solutions

Why Vodafone

Innovating to stay ahead

Delivering superior customer service and support

Offering greater value

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0808 004 4504

Calls to this number are free.

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