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Industry expertise: Local Government

When local authorities have a connected workforce, employees operate more efficiently than ever in the face of public challenges. ​ 

With the spotlight on social care, an ageing population and continued pressure on budgets, it’s more important than ever that your organisation continues to deliver a high level of service for all citizens while also meeting targets such as fulfilling the digital inclusion agenda.

We are the network provider for 77% of emergency services and work with local authorities all over the country. We have a range of solutions that can help you make the most of reduced budgets, so you can continue to improve the services you offer within your communities.

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

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08080 998877

Calls to this number are free.

Tackling local government challenges

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Overcoming budget cuts

Reduced budgets mean there’s a pressing need to lower costs without cutting services. New ways to save, such as rationalised use of workspaces, can make your budgets go further. One council is expecting to save £28.5million over 5 years by adopting our Better Ways of Working, while another is expected to reduce operating costs by 25%.

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Joined up health and social care

Shared services, budgets and integrated care models within health and social care have led to increased collaboration between organisations. Shared data enables multiple services to use a single patient record so that frontline workers can provide better care at home – significantly reducing hospital admissions as a result.

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Improving frontline worker efficiency

Local authorities are facing increased demand to find new, more efficient ways of working. The introduction of tablets to Nottinghamshire County Council’s children’s services means social workers can update case notes, provide photographic and video evidence, adjust their work schedule and more, all from their clients’ homes – and complete 158 more assessments a month.

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Digital by default

The emergence of the ‘digital citizen’ presents a huge opportunity to protect frontline services in the face of reduced budgets. Moving telephone and face-to-face interactions to lower-cost digital channels including online self-service, webchat and social media can maintain service quality and meet the needs of today’s connected communities.

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Reducing ICT costs

Reducing spend on ICT has been a major focus of the efficiency and reform agenda throughout the last parliament, and will only continue in the current economic landscape. By converging your fixed and mobile infrastructure you can save time and money dealing with a single supplier, with predictable costs and a single point of contact.

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Sharing services

Local authorities are leading the public sector in implementing shared services. At least 96% of councils across the country are currently sharing services, and we can help you share even more, from using the cloud to share content, to better collaboration through instant messaging, webinars, desktop sharing, and telephone and video conferencing.

Improving front line service delivery

Improving front line service delivery - Fife Council case study

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Innovating to stay ahead

Delivering superior customer service and support

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Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

08080 998877

Calls to this number are free.

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