Support in a crisis

You’re not alone, we're here to help

If you’re dealing with financial, mental or physical distress, get in touch with our specialist team. You can start a chat with us or call us on 191 free from your Vodafone mobile. Everybody’s situation is unique, but we help people like you every day.  

Dedicated support

If you're eligible for the government's Breathing Space scheme, you could hit pause on your debts, interest fees and any court action for up to two months. Reduce the stress so you can get back on top of things.

Get in touch with StepChange the debt charity, for free advice and help applying for Breathing Space.

Apply for Breathing Space

If things have hit a crisis-point and you’re struggling to cope, it’s time to talk to someone. Help is there for you, if you ask for it.  

Head to Hub of Hope to find the right support, near you.  

Hub of Hope have brought all mental health support and services together in one place, making it easy to find relevant help in times of crisis, or just when you need to talk.  

If yours or someone else's life is in immediate danger, always call 999 for an ambulance.  

Get mental health support 

Have you been contacted about Vodafone products you don’t have, or has money left your account for something you didn’t buy? You might have been a victim of fraud.  

Fraudsters may pretend to be Vodafone to get your details through email, calls, texts or letters. But Vodafone will never ask for your PIN, password, or other security info. Check if it’s Vodafone calling you

If you think there’s been fraud on your account, report it to us immediately. We’ll investigate and get you protected.  

Report fraud now

If domestic violence has affected your ability to keep up with your bills, just get in touch and we can help make things affordable for you. 

Download the Bright Sky app for practical help and support with domestic abuse – whether you’re in an abusive relationship or you're concerned about someone else.  

Please only download the app if it’s safe to do so. If you’re in immediate danger, always call the police on 999. 

The app is available in English, Polish, Punjabi and Urdu. 

Download Bright Sky free on iOS  

Download Bright Sky free on Android 

If life has taken an unexpected turn and things are more difficulty lately, we're here for you too. Things don't have to hit crisis-point. There are steps we can take together to get you back in control.  

Whether it's an extended hospital stay, divorce, job loss or you're moving abroad permanently, we can help. 

Chat to us about a change in your circumstances

Not sure who to talk to?

Just start a chat, we're here to help. Or call 191 if you prefer to talk.

Need a little more help?

For help with more than just your Vodafone bills, there are lots of friendly, independent organisations that can support you free of charge.

StepChange Debt Charity

StepChange are the UK's leading debt charity for free expert advice and debt management. They can even help you apply for Breathing Space, the government’s debt respite scheme.

Citizens Advice Bureau

Get independent and impartial advice from the Citizens Advice Bureau on a wide range of topics - not just finances. They can advise and help with rental problems, separating, immigration, parking tickets and more.

Money and Pensions Service

Talk to the team at MaPS for free and impartial debt advice, and general help with managing money and pensions. Formerly the Money Advice Service, Pensions Advisory Service and Pension Wise.