How do I get a PAC?
If you want to switch networks and keep the same phone number, you need to get a PAC code:
Ask your old provider for a PAC before you leave them
Give it to your new provider to start the switch
Your plan doesn't end when you get the PAC, you must give it to your new network for anything to happen.
We'll send you a code within two hours and it lasts for 30 days - after that you need to get a new one.
Don't want to keep your number?
Ask your old provider for a STAC code to shut your old phone number down when you switch.
Check if there's a leaving fee
You can use the INFO code to find out if you'll have to pay any fees to cancel your Pay monthly plan, or see how much credit you have left on your Pay as you go account.
If you have only one mobile number on your account, text INFO to 85075. If you have more than one number, log in to My Vodafone to see your leaving fee
What if you've already left your old provider?
You can still get a PAC if you switched within the last 30 days by starting an online chat
If you had more than one number on your account, you'll need to call us instead on 0333 3040 191