I can't access VeryMe Rewards
Sorry to hear you can’t access VeryMe Rewards. There are a few reasons why this might be happening.
If you’re a Pay as you go customer, you need to top up at least £10 every six weeks to see the full selection from VeryMe Rewards. If you’re a Vodafone Business customer and have more than 10 employees, you won’t be able access VeryMe Rewards.
It can take up to 48 hours to get access to VeryMe Rewards after you join.
It can take up to 48 hours for your VeryMe Rewards to reactivate after you top up.
VeryMe Rewards aren’t all valid for the same length of time, so check the terms and conditions of your reward to find out how long you’ve got to use it.
If the reward’s expired, you won’t be able to claim it.
To enjoy the best experience, you’ll need to keep your My Vodafone app updated. Check the App Store or Google Play Store to make sure there aren’t any pending updates and that you’re using the latest version of the app
Sometimes, if we’re having a technical issue with the My Vodafone app, you’ll see an error message. If this is the case, please know we’re working behind the scenes to get things back to normal as quickly as possible. We’re sorry for any inconvenience.
If you’re still having problems, please start a chat with us.