See how Vodafone Rapid can help you get back up and running again.

Download video transcript [PDF: 40.3KB]  

Let’s talk

Give us a call and find out what we can do to help your business reach its full potential.

New customers 0808 060 0802

(Standard call charges apply)

Existing customers 191

(free from your Vodafone mobile)

Request a call back

or talk to your account manager.

Benefits of Vodafone Rapid

  • Stay connected, no matter what Stay connected, no matter what

    Stay connected, no matter what

    Even if the worst happens to your phone, it doesn’t mean the worst for your business. We’ll aim to deliver your replacement phone within four hours, almost anywhere in the UK**.
  • Our commitment to you Our commitment to you

    Our commitment to you

    We’re so committed to getting you up and running again that we’ll credit you £10 for every hour we’re over the 4-hour delivery window***.
  • Easy to claim Easy to claim

    Easy to claim

    The process is simple. There are no forms to fill in and you don’t even need to be around for delivery – simply nominate someone else to receive your replacement phone at your billing address or have it delivered to wherever you are.
  • Ready to go Ready to go

    Ready to go

    Your phone will come with battery charge so it’s ready to go. And we’ll help you set up the phone and transfer your number across.

** A small number of locations and venues aren’t eligible for 4-hour delivery. You can find more information, along with details of our daily cut off and opening times in our terms and conditions [PDF 2.2MB]
*** Up to a maximum of £40.

 

How does it work?

  • General-Call us General-Call us

    Call us

    We’ll take care of everything for you. There’s no need to fill in any forms and, where possible, we’ll get you a replacement phone exactly the same as your old one, along with a new SIM if needed.
  • We’ll keep you updated We’ll keep you updated

    We’ll keep you updated

    Once your claim is approved, then we’ll take care of the rest. We’ll send you an email to confirm that your replacement phone is on its way, along with an estimated delivery time.
  • A replacement phone within 4 hours A replacement phone within 4 hours

    A replacement phone within 4 hours

    We’ll aim to deliver a replacement phone within 4 hours to your chosen address, or to a person you’ve nominated at your billing address. For every hour beyond the 4 hours, we’ll credit your account with £10 (up to a maximum of £40). Exclusions apply – see terms and conditions [PDF 2.2MB]
  • Help is on hand Help is on hand

    Help is on hand

    If you need support setting up your replacement phone, transferring your number across or with anything else, just call us and we’ll be happy to help.

How do I get Vodafone Rapid?
How do I get Vodafone Rapid?

How do I get Vodafone Rapid?

Vodafone Rapid is part of our Business insurance cover options, which are available to all Vodafone business customers. To add insurance to your account simply call 0333 304 3346 (standard charges apply). Find out more about insurance cover here

Vodafone Rapid is included at no extra cost, along with Business Damage and Breakdown Insurance, with some of our small business solutions.

 

See how Vodafone helped Forelock and Load prepare for the unexpected

With Vodafone Rapid we’re there when you need us most – even in the most unlikely situations. Find out how we helped one customer, whose phone got mistaken for a tasty treat, in this short video:

  How much does it cost?
  How much does it cost?

How much does it cost?

There are 2 insurance cover options that include Vodafone Rapid:

  • Business Damage and Breakdown Insurance with Rapid – £6 per phone per month
  • Business Standard Insurance (which also includes loss and theft) with Rapid – £10 per phone per month

  • Will my replacement phone be the same as my current phone?

    We’ll aim to replace your phone with a like-for-like model. However, where that’s not possible, you can choose to take an alternative phone to be delivered within 4 hours, or wait a bit longer for us to source an exact replacement.

    If we need to source an exact replacement, delivery may be the following day (£10 per hour credit doesn’t apply in this instance).

  • Where in the UK can’t you provide the 4-hour replacement?

    There’s a small number of locations that we can’t promise to deliver to within 4 hours. These are mostly in the Highlands and Islands. Please see a list of affected postcodes below:

     

    PH22

    PH33

    PA34

    IV1-IV3

    IV4

    IV11

    IV13

    IV15

    IV17

    IV19

    IV40

    IV52

    IV63

    IV5

    IV26 

    We’re unable to provide the Vodafone Rapid service to outdoor venues or events (such as festivals, parks or sporting events). You’ll be advised when you make your claim if this is the case. If you require delivery to a location that isn’t eligible for the Vodafone Rapid service, we’ll discuss alternative arrangements with you.

  • Do I need to register my claim before a certain time?

    To receive your replacement phone within 4 hours, you must log your claim between 8am and 4pm Monday to Friday, or 8am to 2pm on a Saturday. Delivery times are between 8am and 8pm Monday to Friday, or 8pm and 6pm on Saturdays.

    There are no deliveries on Sundays and some bank holidays (please see our terms and conditions [PDF 2.2MB] for more details). In these cases, your delivery will be made on the next working day.

  • When does the 4-hour delivery time begin?

    The 4-hour delivery time begins when your claim is accepted. We'll send you a confirmation email shortly after the call.

  • What if my phone doesn’t arrive within 4 hours?

    In the event that we’re unable to get the phone to you within 4 hours, we’ll credit your account £10 for every hour beyond the 4 hours, up to a maximum of £40. See our terms and conditions for more details.

  • Do I need to receive the replacement phone in person?

    No. You can nominate someone to receive the phone for you, as long as we’re delivering the replacement phone to the billing address on your account.

  • What if I need the phone to be delivered to another address?

    We can deliver the phone almost anywhere in the UK. If it’s not at the billing address for your account, we’ll ask you to provide some ID when we arrive so we know it’s you (such as a passport, driving licence or bank card).

    If you require delivery to a building with restricted access such as a hospital, airport, building site or police station, you’ll need to make yourself available in an area to which the general public has access.

  • What should I do before I make a claim?

    If you’re able to, back your phone up so you can transfer your data to the replacement device.

    If you have an iPhone and have damaged it, turn off ‘Find my Phone’ before handing it over.

    If your phone has been stolen, you’ll need to provide a crime reference number. To get this, report your phone as stolen at your local police station or call 101.

Why Vodafone

  • Pillar connection icon Pillar connection icon

    We are the connection you can trust

  • Pillar innovate icon Pillar innovate icon

    We always innovate to keep you one step ahead

  • Pillar right thing icon Pillar right thing icon

    We deliver on our promises

  • Tape measure Tape measure

    We'll give you service tailored to your business

Let’s talk Ready Business

Give us a call and find out what we can do to help your business reach its full potential.

New customers 0808 060 0802

(Standard call charges apply)

Existing customers 191

(free from your Vodafone mobile)

or talk to your account manager

Select organisation size * - required
Nature of Enquiry

Your privacy is important to us. Read our Privacy Policy.