In-life mobile resource to support your account

In-life mobile support services

Over the last 20 years, we have listened to our customers’ needs and created a portfolio of mobility support services to cater for all sizes and requirements.

You’re not just getting an individual, you are getting an advocate who acts with speed, urgency and passion to know and support your business.

It’s a dedicated support service like no other.

Adapting to your needs 

A flexible service model that we build with each customer 

Working side by side

Dedicated account maintenance and governance 

Making it better

Frequent service reviews and customer visits 

Sharing knowledge 

Bespoke reporting from experts in the field 

What we can offer you


Have your requirements scoped and an onsite Vodafone advisor(s) assigned to your premises. They will deliver your customised service, alongside looking for opportunities for continual improvement and a better overall service experience.


Enjoy the benefits of our Onsite model, without the associated cost of housing a Vodafone employee on site. Each package is bespoke and built with your needs and strategic priorities in mind.

Specialist Customer Services

Get your own ring-fenced team alongside a Specialist Advisor as your champion within Vodafone – taking ownership for your overall experience, supporting with insight and greater governance on your account.

Enhanced Out of Hours

Waiting for helplines to open can be frustrating. Enhanced Out of Hours gives you access to a level of support covering our duty of care to you outside of traditional operating hours.

Professional Services

Access a tiered service only when you need it. From bulk text activity, to device rollouts, to mobility project management – if we can support it after scoping the ask, we can do it.

Compare our support packages

Onsite Advisor

Offsite Advisor

Specialist Advisor


Named advisor

UK-based support team

Standardised service model

Bespoke service model

Based on customer premises

Dedicated cover resource

Access to Self-Serve Portal

Self-serve reporting

Webchat functionality

Dedicated email address

Dedicated direct phone number

Proactive reporting

Propensity / SLA reporting (if required)

24 hour email SLA

Build and own account manual

Service and invoice performance reviews

Face-to-face / virtual meetings

Relationship management

VIP support

Proactive service improvements

Handset support

Migration support

Unlimited chat interactions

Tech Bar

Onsite desk drops

Asset management

Onsite customer systems

Onsite customer systems

Ring-fenced service team

4-hour email SLA

SNOW support

DLM support

IoT support*


*IoT only available for UK products

Get in touch