What happens to my current Phone Plan when I upgrade to a new one?
If you have a remaining amount on your current Phone Plan, you have two options:
Pay off your current Phone Plan before upgrading
Take out a new Phone Plan, which will run alongside your current one. These will show as two separate Direct Debits on your bank statement. You can have up to 6 Phone Plans – subject to standard credit and affordability checks.
Your Airtime Plan
When you upgrade your Phone Plan, your current Airtime Plan will end and a new one will be taken out with your upgrade.
Your Airtime Plan is billed separately to your Phone Plan(s) and will show as a separate Direct Debit.
You can trade in and put the value towards settling your current Phone Plan
When you trade in an eligible device, you have three options for what to do with the value:
Use it towards settling a current Phone Plan
Get an instant monthly saving on a new Airtime Plan
Or get account credit.