Switcher Credit Offer (from 1 October) terms and conditions
What's the Offer?
We'll give you Vodafone account credit when you switch to a Vodafone 5G Broadband 24-month plan or a Vodafone Home Broadband 24-month plan and pay your early termination fees to your previous broadband provider. If you switch to Vodafone TV at the same time as purchasing your Vodafone broadband plan (detailed above), we’ll also pay any early termination or cancellation fees you incur when ending your TV service with your current TV provider.
The credit will be equivalent to the early termination or cancellation fees you paid your previous provider(s), up to a maximum of £300 (inclusive of VAT) in total across both broadband and TV services.
Eligibility:
You must:
Be a new Vodafone 5G Broadband 24-month or Vodafone Home Broadband 24-month plan customer (an "Eligible Plan");
Have an existing contract with another broadband provider for the same address;
If applicable, have an existing contract with another TV provider for the same address;
Have paid an early termination or cancellation fee to your previous provider(s) to leave the minimum term of your existing contract (this does not include standard monthly fees or outstanding charges).
This offer is available to you if you purchase your plan directly from Vodafone, online, in-store or over the phone. Purchases made through a third-party (e.g. Currys, Quidco, TopCashback, etc.) are also eligible for this offer.
Any 12-month plans, including Vodafone Essential Broadband, are not eligible for this offer.
How to claim your credit:
a. Claim form deadline: You must submit your claim online within 90 days of your Eligible Plan being activated. Please use this claim form
b. Provide proof of fees: You must upload a copy of the invoice from your previous provider as part of the claim form that clearly shows (i) your full address, which must be identical to the address used for the Eligible Plan you take out with us and (ii) the early termination or cancellation fees you were charged. Where you are claiming for both broadband and TV early termination or cancellation fees, you must provide invoices from your previous broadband provider and/or TV provider showing the applicable fees.
c. Your claim may be rejected and/or we may request you to resubmit your claim if the invoice provided does not include the full address and/or applicable fees as above.
d. Credit application: We’ll review and process your claim within 30 days of being submitted and apply any credit you are eligible for directly to your Vodafone account.
This offer cannot be exchanged for cash. The switcher credit will be given to you as an account credit and the applicable amount will be VAT inclusive. The maximum credit available under this offer is £300 in total, regardless of whether you claim for broadband fees only or both broadband and TV fees.
We reserve the right to amend these Terms and Conditions at any time.
We may change these Terms at any time. We’ll tell you beforehand where any change is likely to materially disadvantage you.
Your personal data will be processed in accordance with Vodafone Limited's privacy policy