Calling service numbers
Changes to the way 08, 09 and 118 are charged
Telephone numbers starting 08, 09 and 118 are called service numbers. You might use them to call your bank, travel services, Government departments, or even to vote on TV shows.
On the 1 July 2015, the regulator Ofcom changed the way these numbers are charged. These changes are designed to make the cost of calls clearer, and were communicated through a campaign called UK Calling.
084, 087, 09 and 118
Numbers starting 084 and 087 are general service numbers for contacting organisations.
Numbers starting 09 are premium rate service numbers, and those starting 118 are directory enquiry numbers.
On the 1 July 2015, the cost of calling these numbers was split into two parts:
- Access charge - the cost of connecting your call to our network, charged in pence per minute.
- Service charge - the remainder of the cost of the call. The service charge is decided by the organisation you call, who must communicate it clearly. For example, if the service charge was 20p a minute, the organisation you are calling might say: "Calls cost 20p a minute, plus your phone company's access charge".
By adding together our standard access charge and the service charge, you'll know exactly how much the call will cost.
0800 and 0808
Freephone numbers starting 0800 or 0808 are free to call from your Vodafone phone.
Find out more
These changes apply to every UK landline and mobile - not just your Vodafone phone. Find out more on the UK Calling website.
How much will your call cost?
Use our handy cost checker below to find out how much it'll cost you to call a premium or non-geographic number.
If you're a Pay monthly or business customer your access charge (the cost of connecting your call to our network) will be shown on your bill.
If you're a Pay as you go customer, you can find your access charge online.
Cost checker for 084, 087 and 09 calls
Please enter the number you want to call:
Rachel is a Vodafone customer with an access charge of 55p a minute and wants to call the customer service helpline at her bank.
The bank advertises an 0870 number with the message: "Calls cost 5p a minute plus your phone company's access charge".
This means Rachel will pay 5p for the bank's service charge plus 55p for Vodafone's access charge every minute of her call, which is 60p a minute.