Calling service numbers

Changes to the way 08, 09 and 118 are charged

Telephone numbers starting 08, 09 and 118 are called service numbers. You might use them to call your bank, travel services, Government departments, or even to vote on TV shows.

On the 1 July 2015, the regulator Ofcom changed the way these numbers are charged. These changes are designed to make the cost of calls clearer, and were communicated through a campaign called UK Calling.

084, 087, 09 and 118

Numbers beginning 084 and 087 are general service numbers for contacting organisations.

Those beginning 09 are 'premium rate' service numbers; while those beginning 118 are directory enquiry numbers.

On the 1 July 2015, the cost of calling these numbers was split into two parts:

  • The access charge
    This is the cost of connecting your call to our network, charged in pence per minute.
  • The service charge
    This is the remainder of the cost of the call. The service charge is decided by the organisation you call, who must communicate it clearly. For example, if the service charge was 20p a minute, the organisation you are calling might say: "Calls cost 20p a minute, plus your phone company's access charge".

By adding together our standard access charge and the service charge, you'll know exactly how much the call will cost.

0800 and 0808

Freephone numbers starting 0800 or 0808, which are generally already free from landlines, will be free to call from mobile phones from 1 July 2015. After that date, it'll be free to call any number starting 0800 or 0808 from your Vodafone phone.

Find out more

These changes apply to every UK landline and mobile - not just your Vodafone phone. Visit the UK Calling website to find out more.

How much will your call cost?

Use our handy cost checker below to find out how much it’ll cost you to call a premium or non-geographic number.

If you’re a Pay monthly or business customer your access charge – the cost of connecting your call to our network – will be displayed on your bill.

If you’re a Pay as you go customer, you can find your access charge here

Cost checker for 084, 087 and 09 calls

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Example

Rachel is a Vodafone customer with an access charge of 55p a minute and wants to call the customer service helpline at her bank.

The bank advertises an 0870 number with the message: “Calls cost 5p a minute plus your phone company’s access charge”. Rachel therefore knows that this call will cost her the bank’s 5p service charge plus Vodafone’s 55p access charge for every minute of her call, which is 60p a minute.