Once launched in 2020, here’s what you need to do to claim:
Nothing! We will automatically detect any delays and compensate you with money off your bill.
Let us know if you think you have a loss of service, and we’ll take care of the rest. If we find you do have a loss of service, and we can’t fix the issue within two days, we’ll automatically compensate you until it’s sorted.
Missed engineer appointments
You don’t need to do anything – if we’ve missed an appointment for activation or repairs, we will schedule a new appointment with you and automatically compensate you for the inconvenience.
Please note - we'll start providing compensation to customers once Auto Compensation is officially launched in 2020.