Can I change my payment date?
Yes, you can change your payment date. However, the date you make the request will determine when the change takes effect.
If you request to change your Direct Debit date before your payment is due, the date change will take effect the following month.
If you request to change your Direct Debit date on or after your payment is due, the date change will only take effect the month after the next. This is because the payment has already been processed, and the new billing cycle has started.
We understand that circumstances can change, so if you’re worried about your current payment date, please contact us to talk about your options. You can also chat to us if you have a general bill or payment query: