My payment hasn’t been taken
If your payment wasn’t taken when you expected it, there are a few things you can check.
Check your payment date
Log in or register for My Vodafone and check your payment dates for:
If your payment was due on a weekend or bank holiday, we’ll take the payment on the next working day.
Check you have a Direct Debit set up
If you don’t have a Direct Debit set up, your payment won’t be taken automatically.
You can choose to set up a Direct Debit, but you’ll need to make your outstanding payment manually.
Log in or register for My Vodafone
Set up a Direct Debit for future payments