I'm having problems with my internet

The speed and strength of your mobile data signal can change depending on where you are. For example, if you’re in a busy public space, you’ll probably have a slower connection than when you’re at home.
 
If your data connection is often slow, you can:
 
Check the coverage in the area and get up-to-date information on anything that might be affecting your service.

See our device guides to find out how to choose the right network and also how to restart your phone

Remember, some of our plans have a maximum download speed:
 
Unlimited – 10Mbps
Unlimited Plus – 100Mbps
 
If you’re still having trouble with slow data, get in touch with us.

If you’re having trouble connecting or setting up mobile broadband, follow our set up guide or start a chat so we can investigate the problem.

You can also check our device guides page for Mobile Hotspots and Dongles

If you’re having problems with a device you bought from a third-party provider, please contact them directly.

If you’re having issues with your fibre or 5G broadband, check out our troubleshooting guides.

Part-fibre or full fibre broadband troubleshooting
 
5G Broadband troubleshooting