What do I do if my 5G Hub or 5G Outdoor Hub is damaged?
If your 5G Hub or Outdoor Hub is damaged upon arrival, contact us within 30 days. We’ll either exchange it for a new one, or offer you a full refund.
If your Hub gets damaged after 30 days, contact us – we may be able to repair it.
You must return your old 5G Hub/Outdoor Hub to us, or there will be a non-return fee of up to £150. Find out more about returning your Hub
Chat to us to find out more.